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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
5 thumbs down. Hotel is filthy. This is an extended stay, and I had to special request the plates, pots, pans, and such. Later after finally having something to eat, I decided to take a shower. No shower curtain. Fantastic! Was I supposed to order that by request too? Luckily my room came with special features. I had toe nail clippings colored in pretty pink. Outside in the hallway was another nice jewel. A used q-tip. Next day, still there!!!!
Business response:
David, thank you for sharing your review. We are sorry for the disappointing stay you had and regret the cleanliness issues you encountered. Your comments have been shared with the housekeeping team to be more diligent going forward so we can better serve our guests. We value all your feedback and hope you will reconsider staying with us the next time you travel to this area for a much better experience! Sincerely, Hotel Management
Nothing went right So much wrong with this hotel I checked out and went to another. Nobody working front desk to provide items room did not have. No Toilet paper, no trash can, wash clothes - only had 2 bath towels, no tv remote, pull out bed covered in dog hair, no sheets for pull out bed, plastic bag on ceiling above bed, smoke detector went off the whole time, sheets were rough feeling - no comfortable to sleep on. I asked for an extra blanket- couldn’t have because they weren’t clean. I called number in card for assistan... read more
Business response:
Heather, thank you for choosing our hotel and for taking the time to write a review. We were disheartened to read about the service problems you experienced, and we hope that you will accept our sincerest apologies for what transpired. We will be taking corrective steps so that future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
The manager was very rude wasn’t helpful or sorry
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. We will address this and hope you will consider a second visit. Sincerely, Hotel Management
Very bad hotel not recommended . Smells like a old house not updating . WiFi terrible if you need better internet you have to pay extra $$
Business response:
Mike, please accept our sincere apologies for the disappointing stay you had, and we regret the odor you experienced. You are absolutely correct to expect a clean, well-kept property as your home away from home when traveling, and we have shared your comments with the housekeeping team to make sure this is not repeated in the future. We value your feedback and hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Property is dirty and smelled like urine..room was not ready for 3 check in..had to for.ro hotel next door
Business response:
Tameka, thank you for reviewing our hotel. We are sorry your room was not ready upon your arrival and for the cleanliness issues you encountered. Your feedback has been shared with the appropriate team members to make sure we are consistent with our service delivery. We have also asked our housekeeping team to ensure proper procedures are being followed to remove the smell. We hope you will consider a return visit so we can restore your confidence in us. Sincerely, Hotel Management
Upset I checked in during the middle of the night. The shower was leaking onto the floor and the toilet would not flush. When I inquired about a refund I was declined.
Business response:
Thank you for being our guest. We apologize for the difficulties you experienced in your suite and the inconvenience this caused. Your comments have been discussed with our maintenance team to take the necessary actions and address the concerns you described. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Apparently the cops got called on my boyfriends car (loud muffler) and the cop was giving us a hard time because of personal preferences. Afterwards, staff basically wasn’t help. The front counter girl had iPhone headphones in her ear and was on the phone laughing till she said I couldn’t get help until the person who left the front desk returned in 10 minutes. The girl that helped us called her manager and gave us an unhelpful answer. I was pretty dissatisfied. I loved this hotel. The reason why I picked answer “OK,” to cle... read more
Business response:
Clarissa, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. Our front office team fell short of providing you with the excellent service that we strive for daily and that we failed to provide you a clean and comfortable room. We have shared your feedback with appropriate teams, and we have taken measures to ensure this does not happen in the future. We are confident your experience will exceed the high... read more
The property was NOT clean and I would not recommend this to anyone. Pictures are definitely deceiving. Our room had broken curtains that wouldn’t even close. We were “upgraded” to a room that was awful so I can’t imagine what the “lower grade” room would have looked like. The room smelled like bleach, but had stains on the carpet that I don’t think anyone attempted to clean. The towels were the same with yellow-ish stains. Our white bed cover had a blood stain that looked like it hadn’t been washed. Overall, very disappoint... read more
Business response:
Thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Also, your concerns regarding the curtains have been shared with the maintenance team to fix it immediately. We value your feedback and hope you will give us a chance to redeem ourselves in the future. Si... read more
Cleanliness of room below normal. Refrigerator did not work. For a non smoking room cigarette burns all over. Didn’t expect it to be perfect at the price but it did have a smell to the entire hotel.
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We encourage you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.