This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don’t recommend this hotel! The sofa bed looked like someone had urinated in it. The desk chair had nasty stains on the seat. The hotel only cleans the room on Fridays, and doesn’t bring fresh towels. The breakfast was just coffee and portable snacks. Oh, and there is a $25 daily charge for pets. They did waive the charge for me, though.
Business response:
Andrea, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a min... read more
The pictures that are posted on Expedia are not of this property. There's no view of anything other than the parking lot and back of buildings. Rooms are outdated, the breakfast the hotel provides are only packaged muffins and watered down coffee. The hotel rooms are not cozy or comfortable and needs a good deep cleaning. Staff is excellent and amazing.
Business response:
Thank you for staying at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments & opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Not a good place to stay Room smelled horrible. Toilet backed up and they “couldn’t open the maintenance closet”. So I asked what was I supposed to do for the bathroom and they told me to use the first floor bathroom. I was on the 3rd floor. I went and bought a plunger to fix it myself.
Business response:
We apologize for the inconvenience you encountered in your room and that our staff wasn't able to solve the issue to your satisfaction. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Horrible It was probably one of the worst experiences of my life. I will never go back to any locations anywhere nor would I dare recommend this establishment to anyone!
Business response:
Jessie, thank you for choosing our hotel on your visit to the area. We are disappointed to know that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Wrong size room I was given a room with one bed for 4 people. We ended up sleeping on the floor because it was the last room and we arrived late.
Business response:
Thank you for staying with us and sharing your review. We are sorry aboutthe issues you experienced with your reservation, and even more so that we did not appropriately correct the situation.Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
not what I expected All the staff were very nice. checking in they said no smoking, and I was given a no smoking room but it had been smoked in. They switched me. The pool was closed waiting for city inspection, but I was not told. I did not know there was only one room cleaning per five days. I have pictures of piled up trash in exit ways on all three floors. The electric exit doors did not work, at least once a day. I had to take dirty towels down to the front desk to exchange. Unfortunately they ran out of clean towels, a... read more
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We would like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We truly regret the inconvenience caused, and please ... read more
Not good It was not great. When I 1st arrived in hot here early receptionist never looked up just said check in was at 3 so I came back they give me a key to a room that was disgusting. The entire night every 30 minutes so kind of machine kept going off light a sledgehammer sound. Not pleasurable I will be contacting corporate. I drove 4 hours from Houston for this. I am recording this awful sound.
Business response:
Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We're terribly sorry for the disruptions and hope that you'll consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
small dog left in the room across the hall all day barked non-stop. After dark, all the riff raff came out gathering at the doorway and parking lot. Midnight loud screaming and fighting in the hallways.
Business response:
We sincerely apologize for letting you down and the difficulties you encountered during your stay. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We wish to have been informed about the disturbance caused due as our front desk would have helped you by changing your room. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
not so great... Took way too long to get checked in. The morning staff manager way too inflexible on check-out times. Missing hangers in rooms,missing cups and glasses in rooms.
Business response:
Bradley, thanks for being our guest. We are sorry for the service issues you had and for your disappointment with our in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure hosting you, and we hope to see you again so... read more
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.