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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Sarah, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Studio apartment label was interesting but the online pics were nothing like the room. Stained mattress, oven had food still stuck on from previous customers, not vacuumed, dead insects and there was a live wasp in the bathroom (how does that happen???). Also was able to check out another room but is was just as bad. Wouldn’t recommend. Hopefully they are able to make improvements for future customers.
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very so... read more
Dissatisfied Heater was noisy as heck and commode was plugged. Found a plunger in the hallway public bathroom and plunged it myself
Business response:
Kevin, thank you for choosing our hotel. We are sorry for the issues you encountered in your room and apologize as your stay was not to your expectation. Rest assured, your feedback has been shared with the maintenance team to address these problems immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
David, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
They moved me to a different property no call or text telling me found out at 12 midnight go to new hotel room and no drink machines work at all had to leave to get a drink didn't even have a bottle of water
Business response:
We apologize that we weren’t able to accommodate you at our hotel. We assure you we made every attempt to correct the matter, including making a reservation for you, but our team missed communicating it to you. We have shared your feedback with our front desk team to be more diligent going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Kids (presumably of the employees?) running around & making noise behind the front desk. Reception was a zoo.
Business response:
Edward, thanks for evaluating your visit to our hotel. We are sorry for the disturbance caused by the other guests. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Megan, we are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.