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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very misleading photos of the hotel 🏨😡 First off the pictures Hotels.com had for this location are misleading and not accurate at all. Had I know this place was going to be that filthy I never would’ve booked my reservation. There were pubic hairs on our pillows! There were mud stain inside the blankets. The couch my kids were suppose to sleep in was all sticky and muddy. My wife and kids woke up with bites (possibly bed bugs). The manager did do her best to help but I was still not happy with my stay. For an extra $15 I c... read more
Business response:
Richard, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Not so pleasant The AC didn't blow coldfor 2 days. The phone in the room wasn't working, i reported and the guy says no technician on site and i expected it would be attended to but no one did for the duration of my stay. Again, my room wasn't cleaned or sheets changed for 2 days. The power went out on my second day, i went down to reception to know what was happening and i was told it happened the day before, just hang in there, it would be back in 30 min and sure after waiting 30min power was back. It was a horrible experi... read more
Business response:
Moses, thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
I walk in and there is a constant smell of marijuana and cigarettes in the hallways. Trash in hallway floors that still was there the following morning.Then I get to my room... the window is open and there is a weird mold, body odor smell to the room. I close the window, keep in mind anyone could have gotten in the room, and started unpacking. There are several other things noticing now as well and I honestly wish I was exaggerating. Blood stains in several areas of carpet (looked as if somebody got in a fiat fight and was s... read more
Business response:
Thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish we could have addressed these issues while you were here so you didn't leave the hotel with a negative impression. Our housekeeping and engineering associates work hard to make sure all of our rooms are spotless and in good working order. We appreciate your honest feedback and will make the necessary adjustments to prevent this from happening in the future. We hope you will reconsider staying with us again. Sincer... read more
I’m very disappointed 😔 This hotel is one of my favorite places to stay. Saturday night I checked in, the room was clean and the staff was very nice. Around 12 midnight things got weird. I heard someone messing with the doorknob. I thought it was a guest who had mistakenly came to the wrong room. Hours later around 3 am some one opened my room door! Thank God I had the safety lock on the door. This freaked me out so bad. I couldn’t believe this happened. I thought I was dreaming, I stayed up all night and left the next morn... read more
Business response:
Elizabeth, thank you for staying with us. We are sorry for not meeting your expectations and for the unpleasant experience you encountered. We would like to inform you that we take the safety and security of all of our guests very seriously and have policies and procedures in place to ensure those. Reports such as yours are taken very seriously, so we want you to feel comfortable returning to our hotel the next time your travels bring you this way. Sincerely, Hotel Management
It smelled like weed when we walked into the lobby. And there where guest arguing in the hall.
Business response:
Thank you for choosing our hotel. We apologize for the smoke odor you encountered while you were here. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We are also sorry for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us a... read more
Our shower had visible mold growing on the ceiling and our sheets had horrible stains ans spills all over them.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.