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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells Cannabis
If you can deal The room kitchens are definitely dated. The burners are rusted out. Refrigerator could be upgraded. Definitely would be nice to have Ice Makers! The elevator was extremely slow for only 3 floors. We would stay here again in a pinch, but I will look into other options. The Front desk is not manned when it should be. I wanted to chk out at 11am exactly and could not find anyone to print my invoice. I used the keycard box to leave the door keys. And at 11pm the night before, my husband locked himself out of fron... read more
Business response:
Thank you for choosing Extended Stay America. We are disappointed you were not satisfied with the condition of our property. We have noted your comment and will share it with the appropriate individuals for future modernization plans for our hotel. We are also sorry for the service issues you faced while here and the inconvenience this caused. Your feedback will be used to improve our services, and we appreciate your patience. We hope you will give us a second chance to deliver the type of experience you should always expect... read more
Not the appropriate facility for the type of travel we are doing.
Business response:
James, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not staying here again. It wasn't necessarily any one thing.Check in was very slow. The term 'grab & go' breakfast still has us laughing. This was just shameful. The lobby has this strange atmosphere about it. There was a sign that said you were being recorded. You would think this made you feel safe. Some how this made me feel less safe.
Business response:
Kimberly, thank you for taking the time to evaluate your stay. We regret not meeting your expectations with the breakfast and apologize for the inconvenience you experienced during check-in. We will address this with our front desk team and take steps to ensure we are well-poised to serve you better. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The price for the stay was very reasonable and the room was clean and simple. It is somewhat dated but that's ok. What I didn't like was that the kitchen had nothing in it - no dish soap, utensils, plates, cups, pans. It did have an ice cube tray. This would have been good to know beforehand because I drove down and would have brought my own.
Business response:
Suzanne, thank you for choosing Extended Stay America for your stay. We are glad to read that you liked our affordable rates and your well-appointed room. However, we are sorry that you were unaware of our dishware policy. We have shared your review with our team so we can ensure our communication checkpoints are followed to ensure a great experience for every guest. We appreciate you providing us with your feedback as we continually work to improve our hotel. We hope to welcome you back to our hotel when you are in the area... read more
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,202 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.