Extended Stay America - Frederick Westview Dr.

Business response:

Thank you for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained suite, so thank you for your nice comments! We will share your compliments with our staff as it will surely bring a smile to their faces. The entire team at Extended Stay America hopes to see you the next time you are in the area. Sincerely, Hotel Management 

Business response:

Brandon, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a great stay with us and were impressed by the service provided by our front desk staff. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

June, thank you for your feedback. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management 

Business response:

Rachelle, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Bruce, thank you for your review. We are sorry for not meeting all of your expectations and for the smell you had in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We would like to have another chance to host you in order to make up for our shortcomings and show you our true hospitality spirit. Sincerely, Hotel M... read more

Business response:

Thank you for your nice rating and for letting us know that your stay at Extended Stay America.was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Rachel, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Alison, thank you for sharing your feedback online. We are disappointed to read your review and know about your disappointment with your suite. Your satisfaction is our prime concern, and we will share your comments with our housekeeping team for their review and action. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management