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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Family visit Well pleased
Business response:
Tomas, thank you for choosing Extended Stay America. We are glad you and your family had a pleasant experience with us and were impressed with all aspects of our hotel. We value your business and look forward to welcoming you all back soon. Sincerely, Hotel Management
I liked the friendliness of the staff and the cleanliness of the room and property itself....I would have preferred if they had all utensils and kitchen supplies in the room already without having to order it....
Business response:
Lindsay, we are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful comments about our staff and property. Also, please know that kitchenware is kept at the front desk for cleanliness purposes, and we regret any inconvenience. It was a pleasure hosting you and we hope to do so again the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
My Recent Stay at Extended Stay America Have been here before and have always find it affordable and comfortable.
Business response:
Bruce, we appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. We hope you will visit us again. Sincerely, Hotel Management
Staff very friendly and helpful. Old carpeting paint and facilities in general. Toilet wouldn’t flush properly had to call maintenance. Toilet paper holder wasn’t bolted to wall. Carpet seemed to not be vacuumed properly. Kept stepping on what seemed to be people’s and sand. Linens and bathroom very clean. Room dusted. Sink and kitchen area clean as well.
Business response:
Thank you for being our guest. We are pleased to know you liked our associates, but we are sorry for the issues you encountered in your room. We have taken note of your comments and have shared it with the housekeeping and maintenance teams so that we can improve our service and facilities going forward. We hope you will give us a chance in the future so that we can make it up to you. Sincerely, Hotel Management
Always great service and perfect room every time I book
Business response:
Thank you for your loyalty to our hotel and the brand Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked your comfortable room and our excellent service. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Room was kind of falling apart. Bed very uncomfortable. No remote.
Business response:
Thank you for being our guest. We apologize for the disappointment you had with the comfort of the bed and the overall condition of the rooms. Your concerns will be shared with the appropriate team to ensure abetter experience going forward. We value your feedback and hope you will reconsider to stay with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,834 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.