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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The folks at the front desk were so helpful and kind! I will stay there again
Business response:
We are delighted you chose Extended Stay America for your visit, and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard-working staff, and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town. Sincerely, Hotel Management
The location of the hotel and the friendliness of the staff.
Business response:
Thank you for the review of your stay at Extended Stay America. We are glad you liked our convenient location and friendly staff and had an overall great stay. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I drank black coffee in the mornings because the only creamers they offer are flavored or sweetened. They need to offer half & half or plain non dairy creamer for those of us who prefer coffee flavored coffee. Otherwise I have no complaints.
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Also, your feedback regarding the coffee will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The property was nice and clean. The only bad thing is we booked a king bed, but got a queen.
Business response:
Thank you for your review. We are happy that overall you enjoyed your stay at our well-maintained property. However, we are sorry for the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Well kept and well located. Staff very courteous friendly and helpful. It’s an extended stay facility with a partial kitchen but no dishes, cutlery, cooking utensils or even water glasses.
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is great to hear you enjoyed your comfortable suite and kitchen amenities, along with the service of our team. Please know, kitchenware for your suite is available and kept at the front desk upon request. We hope to see you again soon. Sincerely, Hotel Management
First room was filthy. The entire hotel smelt of stale cigarette smoke. Alarm clock didn't work. No plugs near beds to charge phones.
Business response:
Melanie, thank you for reviewing your stay. We offer our sincere apologies for the inconvenience you had in your initial room and the smoke smell, which made for a less than comfortable visit. Please be assured your concern for the smell will help us enforce our no-smoking policy more efficiently. Meanwhile, our housekeeping team is asked to do a deep cleaning of our rooms, helping us to avoid such incidents moving forward. Your feedback for the alarm clock has been shared with the maintenance team for review and action. We ... read more
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,108 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.