This profile has been claimed by the business owner or representative.
Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff very friendly and helpful. Old carpeting paint and facilities in general. Toilet wouldn’t flush properly had to call maintenance. Toilet paper holder wasn’t bolted to wall. Carpet seemed to not be vacuumed properly. Kept stepping on what seemed to be people’s and sand. Linens and bathroom very clean. Room dusted. Sink and kitchen area clean as well.
Business response:
Thank you for being our guest. We are pleased to know you liked our associates, but we are sorry for the issues you encountered in your room. We have taken note of your comments and have shared it with the housekeeping and maintenance teams so that we can improve our service and facilities going forward. We hope you will give us a chance in the future so that we can make it up to you. Sincerely, Hotel Management
Always great service and perfect room every time I book
Business response:
Thank you for your loyalty to our hotel and the brand Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked your comfortable room and our excellent service. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Room was kind of falling apart. Bed very uncomfortable. No remote.
Business response:
Thank you for being our guest. We apologize for the disappointment you had with the comfort of the bed and the overall condition of the rooms. Your concerns will be shared with the appropriate team to ensure abetter experience going forward. We value your feedback and hope you will reconsider to stay with us again in the future. Sincerely, Hotel Management
Friendly staff
Business response:
Thank you for staying at the Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. We hope to do so again the next time you are in the area. Sincerely, Hotel Management
it was amazing
Business response:
On behalf of our hotel, we wish you a very Happy New Year! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Overall very pleased with our stay. A working exhaust fan in the bathroom would be nice.
Business response:
Tracy, thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you liked everything we have to offer and that our offerings made your stay a comfortable one. Your suggestion is appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,108 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.