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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was told that there was only one housekeeper on shift si the rooma were not all cleaned, i received a handi-cap room although i am not handi-cap.bit i dealt with the situation, i would stay at this hotel.again, i would just have to ensure the bathroom is cleaned.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the cleanliness issues you encountered in your room. We have shared your feedback with the appropriate team to prevent such problems from occurring again. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Room review The room is equipped with the stove but there is no pots or utensils at all. It is useless for us. There is no coffee maker in the room.
Business response:
Hung, thank you for choosing to stay at Extended Stay America. We are happy that overall, you enjoyed your stay. Also, to ensure the cleanliness of kitchenware along with the coffee maker upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We appreciate your comments and hope you will choose us the next time you are in the area. Sincerely, Hotel Management
Wonderful staffs!
Business response:
Seung, thank you for your terrific review of Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage the team to keep up the good work. We hope you will choose us again on your next visit to Frederick. Sincerely, Hotel Management
Amazing
Business response:
Devonte, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
There was no one at the front desk to check us in. We had to call after waiting for 15 minutes. Also, the breakfast only consisted of coffee and oatmeal.
Business response:
Thank you for choosing to stay with us. We are sorry for the time taken at check-in. Your feedback will be shared with the front desk so that we are more diligent in our service levels going forward. We will share your feedback with our breakfast team for future additions and hope to have another chance to prove ourselves. Sincerely, Hotel Management
The place is a dump..the people are nice but it's kind of a flop house...I should have realized it by the price.
Business response:
Thank you for your review. Although you found our staff friendly, we apologize for the cleanliness issues you encountered. Your feedback will be shared with the appropriate team for review and action. We were disappointed to read our accommodations did not provide the value you were hoping for. We value your comments and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,202 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.