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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great price and good accommodations Everything was just fine ... Pleasant staff Clean room
Business response:
Ralph, thank you for staying with us, and for your wonderful feedback. We are thrilled that you loved our terrific accommodations as well as the great service delivered by our associates. It is encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thank you once more for choosing Extended Stay America. We hope to have you stay with us again! Sincerely, Hotel Management
The entire 3rd floor smells of cigarette including the room as well. The toilet paper wasn't replenished nor the soap and basic toiletry needs.
Business response:
Thank you for staying with us. Although you had an overall comfortable stay, we are sorry for the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. Please note, toiletries are always available at the front desk and are complimentary. We will remind them to communicate this more clearly going forward. It was a pleasure serving you, and we hope to have you back for the seamless stay you deserve. Sincerely, H... read more
Good location. Room had small smell of smoke. Limited amenities. Breakfast can’t be considered a meal. Just a hot beverage and granola bar.
Business response:
Thank you for your review. It is nice to know you enjoyed your overall stay with us and you liked our location. However,we regret your disappointment with the amenities and are also sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
The front desk clerk was very friendly and professional, as was the maintenance man. Unfortunately, the housekeeping in the room was marginal. The bathroom did not appear to have been cleaned, toiletries not refilled. Would not stay here again.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with everyone involved, and we are working hard to improve our service levels going ahead. Please re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Convenient location near everything but not at the mall.
Business response:
Thank you for your review of your recent stay. We are glad you had an overall great stay. Although you liked our convenient location, we regret your disappointment that there is no mall nearby. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
I always stay here when I have business in this area. Excellent staff, dog friendly, and easily accessible to where I work, I love this hotel
Business response:
Allison, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Perfect for a busy weekend We had a nice stay. Room was clean and tidy. Coffee was good. Breakfast was not great. Staff was friendly and accomodating. It was perfect for a busy weekend where you were not hanging at the hotel.
Business response:
Karen, thank you for showering your love in your review of Extended Stay America. Delivering great hospitality and a well-appointed room has been our aim, and we thank you for confirming our success in your case. On behalf of everyone here, we appreciate you for recognizing our efforts and invite you for another visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,108 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.