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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was spacious and clean, but the TV was disconnected and unplugged. I had to wait around for the staff to show up and check me in/out.
Business response:
Thank you for staying with us at Extended Stay America. We are glad you liked our well-kept and spacious rooms and had an overall comfortable stay. However, we regret the service issue you experienced and will share your concerns with the appropriate individuals. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management
Clean, helpful staff, affordable Good location Comfortable
Business response:
Mauri, thank you for the review of your stay at Extended Stay America. We are glad you liked our convenient location and friendly staff and had a comfortable stay. It is our goal to deliver great value at a fair price, and we love hearing that we have accomplished just that. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management.
I needed a place to sleep for one night as I was doing a 16 hour drive and was leaving early the next morning. I didn't want to spend a lot so this seemed perfect. This is a no frills hotel, but I was surprised that it had a full kitchen. It was clean and quiet had good tv and WIFi. The price can't be beat. "To go" Muffins and coffee in the lobby the next morning.
Business response:
We appreciate you for choosing Extended Stay America for an overnight stay. It's great to hear you enjoyed our well-kept property and a fully equipped kitchen, along with the amenities we offer - all at such a great value. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts, and we'll be sure to share your comments with them. We hope to see you again soon! Sincerely, Hotel Management
Great price and good accommodations Everything was just fine ... Pleasant staff Clean room
Business response:
Ralph, thank you for staying with us, and for your wonderful feedback. We are thrilled that you loved our terrific accommodations as well as the great service delivered by our associates. It is encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thank you once more for choosing Extended Stay America. We hope to have you stay with us again! Sincerely, Hotel Management
The entire 3rd floor smells of cigarette including the room as well. The toilet paper wasn't replenished nor the soap and basic toiletry needs.
Business response:
Thank you for staying with us. Although you had an overall comfortable stay, we are sorry for the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. Please note, toiletries are always available at the front desk and are complimentary. We will remind them to communicate this more clearly going forward. It was a pleasure serving you, and we hope to have you back for the seamless stay you deserve. Sincerely, H... read more
Good location. Room had small smell of smoke. Limited amenities. Breakfast can’t be considered a meal. Just a hot beverage and granola bar.
Business response:
Thank you for your review. It is nice to know you enjoyed your overall stay with us and you liked our location. However,we regret your disappointment with the amenities and are also sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
The front desk clerk was very friendly and professional, as was the maintenance man. Unfortunately, the housekeeping in the room was marginal. The bathroom did not appear to have been cleaned, toiletries not refilled. Would not stay here again.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with everyone involved, and we are working hard to improve our service levels going ahead. Please re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Convenient location near everything but not at the mall.
Business response:
Thank you for your review of your recent stay. We are glad you had an overall great stay. Although you liked our convenient location, we regret your disappointment that there is no mall nearby. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,202 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.