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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Helpful Hotel Manager The hotel Manager was very helpful in extending my stay for an additional two days beyond my reservation.
Business response:
We appreciate you taking the time to review your stay at Extended Stay America, and we are especially glad you enjoyed our service. We are blessed to have a dedicated team of professionals, and we love hearing how our team took great care of you. We hope you will choose us again on your next trip to the city! Sincerely, Hotel Management
Business response:
Jason, thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good location. Average hotel. OK for business but would not likely want to do a long stay.
Business response:
Thanks for being our guest. We are happy you liked many aspects of our hotel and that overall you had a nice stay. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Clean comfortable room at very reasonable price. Excellent eating and shopping in the area
Business response:
Mike, thank you for being a guest at Extended Stay America. It is a pleasure to know you were pleased with our convenient location close to many places of your interest and that we were able to meet your expectations at a great price. Your review is appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
The bathroom was not clean the carpet was dirt And The Heat Was Not Working
Business response:
Sherry, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the cleanliness and maintenance issues you experienced in your room. We have shared your feedback with the concerned team to take corrective actions. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
nice hotel in the heart of shops, restaurants The staff was very friendly and attentive to my needs. Our room was well kept and very cozy. Overall, it was a pleasant stay. I would recommend the hotel to anyone visiting the Frederick area.
Business response:
Thanks for the awesome feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Very nice, comfortable and clean. Friendly staff
Business response:
Thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Really meant for extended stay. Only stayed 2 nights. First night 3rd floor hallway smelled smokey, room even smokier. Non -smoking room? We had headaches and nasal irritation in the morning. Asked to move and got a1st floor room that smelled fresher. Be advised, although there is a kitchen ,you have to ask for what you think you might need. There are no hair dryers, ice buckets or ice machines.We had to make our own ice cubes in our freezer. Complimentary breakfast is in lobby and offers coffee,tea, hot chocolate,and packag... read more
Business response:
Thank you for your review. We apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We hope you will consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,161 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.