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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Probably will not return After waiting for over 10 minutes for the clerk to stop having a conversation about nothing with another guest I was finally able to begin checking in. At this time I learned the room I had reserved was not available. They were able to put me in a different room where I had to listen to the guests across the hall go in and out of their doors between two rooms all night. Furniture in the room is pretty beat up. It's just not a good place to try to relax.
Business response:
Chris, thank you for staying with us. We are sorry for not meeting your expectations and for the issues you encountered while here. We have shared your feedback with the team to ensure a better experience for all our guests. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
pretty good it was fine, and you worked with Hotels.com when our reservation became "un-available".
Business response:
Thank you for your feedback of Extended Stay America. We are pleased to know you stayed with us. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Called and asked for more pillows twice. They told me they are coming and never did.
Business response:
Thanks for sharing your experience about your stay, and we are glad you had a decent experience. Having said that, I apologize for the lack of attention by our staff towards your particular need. I have shared your remark with the front desk team in an effort to improve our customer service. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Business response:
Laura, thank you for the four-star rating. We are glad you had a comfortable stay and enjoyed most aspects of our hotel. It was a pleasure having you as our guest, and we look forward to seeing you again at Extended Stay America. Sincerely, General Manager
Business response:
Thank you for sharing your perfect rating. We appreciate you choosing Extended Stay America and hope to host you again soon. Sincerely, General Manager
Grab & Go breakfast had not arrived by 8 an depart Joe at the front desk was great. The grab & go breakfast was not available and we were not even leaving until 8 am. He very apologetic, but...
Business response:
Thanks for staying at Extended Stay America. We are glad your visit was successful and that you rated us high. It was pleasing to know you liked the courteousness Joe showed and I will share your comment with him. However, I am sorry the grab-and-go breakfast not being available and regret the inconvenience it caused. I hope you will choose us again to experience a better visit so that we can earn your 5-star review. Sincerely, General Manager
Business response:
Thancharin, thank you for staying at Extended Stay America. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Stacey, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,202 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.