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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Grab & Go breakfast had not arrived by 8 an depart Joe at the front desk was great. The grab & go breakfast was not available and we were not even leaving until 8 am. He very apologetic, but...
Business response:
Thanks for staying at Extended Stay America. We are glad your visit was successful and that you rated us high. It was pleasing to know you liked the courteousness Joe showed and I will share your comment with him. However, I am sorry the grab-and-go breakfast not being available and regret the inconvenience it caused. I hope you will choose us again to experience a better visit so that we can earn your 5-star review. Sincerely, General Manager
Business response:
Thancharin, thank you for staying at Extended Stay America. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Stacey, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Not an ideal place to stay for 4 days when there's no housekeeping. Wastebasket filled with food and other stuff really reeks after 2nd day.
Business response:
Thank you for staying with us. I apologize for the cleanliness issues you encountered while here. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Business response:
John, thank you for your visit. We are glad to see you had an overall good stay. We hope you will give us another chance to provide you a better stay. Sincerely, General Manager
Adequate The staff here was the friendliest I have ever encountered. Super friendly and helpful. The hotel is kind of worn though. The room would have been comfortable for one person, but it was awkward for two. No cleaning service if you're only staying a few days, and breakfast was next to nonexistent. Bad coffee, only flavored creamer, and sugary muffins and granola bars. With all the hotels in Frederick you can probably come up with a better value for your money.
Business response:
Sandra, thank you for being our guest. We are happy to know you liked our associates and had a pleasant time here. However, we’re sorry for all the difficulties you experienced and regret the inconvenience caused. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at... read more
Blah Horrible beds. Cable sucks during storms
Business response:
Thank you for your candid evaluation. We strive to deliver a good experience to all our guests, so I am sorry that yours was not perfect and regret if any inconvenience caused. We truly hope you will consider giving us a second chance so we can provide a much better experience. Sincerely, General Manager
Overall it was okay. The thing that killed it was the toilet. The cleaning people failed to clean the seat which had urine and hair on it.
Business response:
Julie, thank you for choosing our hotel. Although you had an overall pleasant stay, we are sorry for the cleanliness issues you experienced in your bathroom and regret the inconvenience it caused. I will be sure to share your concern with my housekeeping team to ensure this doesn’t happen again. We appreciate you being our guest, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Pretty good Werid knocking noise near my room (205) but I was too tired to address or speak on. Overall things were fine.. close to food & bars that was a plus
Business response:
Thank you for being our guest at Extended Stay America - Frederick - Westview Dr. We are pleased to read you had an overall pleasant stay and that our convenient location met your expectations. However, we regret the inconvenience you had due to the noise. We appreciate you choosing us and hope to see you again in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,164 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.