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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Blah Horrible beds. Cable sucks during storms
Business response:
Thank you for your candid evaluation. We strive to deliver a good experience to all our guests, so I am sorry that yours was not perfect and regret if any inconvenience caused. We truly hope you will consider giving us a second chance so we can provide a much better experience. Sincerely, General Manager
Overall it was okay. The thing that killed it was the toilet. The cleaning people failed to clean the seat which had urine and hair on it.
Business response:
Julie, thank you for choosing our hotel. Although you had an overall pleasant stay, we are sorry for the cleanliness issues you experienced in your bathroom and regret the inconvenience it caused. I will be sure to share your concern with my housekeeping team to ensure this doesn’t happen again. We appreciate you being our guest, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Pretty good Werid knocking noise near my room (205) but I was too tired to address or speak on. Overall things were fine.. close to food & bars that was a plus
Business response:
Thank you for being our guest at Extended Stay America - Frederick - Westview Dr. We are pleased to read you had an overall pleasant stay and that our convenient location met your expectations. However, we regret the inconvenience you had due to the noise. We appreciate you choosing us and hope to see you again in the future. Sincerely, General Manager
No kitchen amenities
Business response:
Thank you for being our guest at Extended Stay America - Frederick - Westview Dr. It’s nice to know you enjoyed your overall time with us, but we are sorry that our dishware policy was not shared with you during check-in. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. We value your feedback and hope to have the honor of hosting you again soon. Sincerely, General Manager
Business response:
Thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America - Frederick - Westview Dr. Sincerely, General Manager
Nice spot to stay The only disappointment I had was that they do not have pool. :)
Business response:
Thank you for taking the time to review your experience at Extended Stay America - Frederick - Westview Dr. We are glad you enjoyed your stay at our hotel, but we regret for not meeting all of your expectations. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, General Manager
Mostly good Everything was great, helpful staff
Business response:
Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. Thanks for being our guest. We can't wait to welcome you back to Extended Stay America - Frederick - Westview Dr. Sincerely, General Manager
Quick Overnight Stay The hotel was in a nice location. The room was clean and spacious. The hotel continental breakfast had very limited choices. The kitchen supplies had to be requested rather than easily accessible in the room. Great for a quick overnight stay on the way home.
Business response:
Michael, Thanks so much for your 4-star review! We love to hear the positive aspects of our guests stay as well as areas which we can improve. We are happy to know we got most of it right for you and that you will hopefully select our hotel on your next visit. Thank you, General Manager
okay but.... Good room size and clean, including the cabinets, mwave and refrigerator but... the TV svc was poor. All came thru on an analog distribution connection which was low definition and several had snow and ghosting in the picture so bad that watching was almost intolerable. A maintenance request brought a quick response from a well-meaning service emloyee who was not able to improve the reception. A couple of the TV channels didn't match the lineup card provided and there was no TV guide available on screen or on ha... read more
Business response:
While your stay was rated average, we strive for above average. We apologize for the issues you experienced with the television reception. We appreciate that you called upon our team to assist so we could have an opportunity to correct it, so we can understand your frustration when it wasn't able to be repaired to your satisfaction. Our guests typically have breakfast in their suites, however, we know how important it is to begin each day with a nutritious snack. We are sorry we let you down with our offerings. Having you ba... read more
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,108 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.