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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nice hotel in the heart of shops, restaurants The staff was very friendly and attentive to my needs. Our room was well kept and very cozy. Overall, it was a pleasant stay. I would recommend the hotel to anyone visiting the Frederick area.
Business response:
Thanks for the awesome feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Very nice, comfortable and clean. Friendly staff
Business response:
Thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
convenient hotel ok experience, breakfast disappointing, no milk was provided with coffee, only granola bar and donut as a choice.
Business response:
Thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to it. We're pleased you chose our hotel for your visit to our area and hope you will stay with us again soon. Sincerely, Hotel Management
Decent hotel for the cost Hotel was decent for the cost. There was an unknown substance on the night stand, the beds were average, and no hair dryer in my room. It was nice to have a kitchen in the room. It was stocked but the stove could use a cleaning. Overall not a bad stay. Close to shops and restaurants.
Business response:
Brandi, thank you for reviewing your experience at Extended Stay America. We are glad to know you were pleased with your room along with the kitchenette and had an overall comfortable stay. Also, your comments show we have room for improvements and we will certainly introspect and implement necessary measures in an effort to improve ourselves. We hope to see you again in the near future. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Business response:
Philip, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Steven, thank you for your visit. We are glad to see you had an overall good stay. We hope you will give us another chance to provide you a better visit. Sincerely, Hotel Management
Great place for an overnight stay.
Business response:
Thanks for taking the time to post your review online of your overnight stay. We are delighted to know we made your stay enjoyable and that you were left with a positive impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Really meant for extended stay. Only stayed 2 nights. First night 3rd floor hallway smelled smokey, room even smokier. Non -smoking room? We had headaches and nasal irritation in the morning. Asked to move and got a1st floor room that smelled fresher. Be advised, although there is a kitchen ,you have to ask for what you think you might need. There are no hair dryers, ice buckets or ice machines.We had to make our own ice cubes in our freezer. Complimentary breakfast is in lobby and offers coffee,tea, hot chocolate,and packag... read more
Business response:
Thank you for your review. We apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We hope you will consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,867 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.