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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not an ideal place to stay for 4 days when there's no housekeeping. Wastebasket filled with food and other stuff really reeks after 2nd day.
Business response:
Thank you for staying with us. I apologize for the cleanliness issues you encountered while here. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Business response:
John, thank you for your visit. We are glad to see you had an overall good stay. We hope you will give us another chance to provide you a better stay. Sincerely, General Manager
Adequate The staff here was the friendliest I have ever encountered. Super friendly and helpful. The hotel is kind of worn though. The room would have been comfortable for one person, but it was awkward for two. No cleaning service if you're only staying a few days, and breakfast was next to nonexistent. Bad coffee, only flavored creamer, and sugary muffins and granola bars. With all the hotels in Frederick you can probably come up with a better value for your money.
Business response:
Sandra, thank you for being our guest. We are happy to know you liked our associates and had a pleasant time here. However, we’re sorry for all the difficulties you experienced and regret the inconvenience caused. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at... read more
Blah Horrible beds. Cable sucks during storms
Business response:
Thank you for your candid evaluation. We strive to deliver a good experience to all our guests, so I am sorry that yours was not perfect and regret if any inconvenience caused. We truly hope you will consider giving us a second chance so we can provide a much better experience. Sincerely, General Manager
Overall it was okay. The thing that killed it was the toilet. The cleaning people failed to clean the seat which had urine and hair on it.
Business response:
Julie, thank you for choosing our hotel. Although you had an overall pleasant stay, we are sorry for the cleanliness issues you experienced in your bathroom and regret the inconvenience it caused. I will be sure to share your concern with my housekeeping team to ensure this doesn’t happen again. We appreciate you being our guest, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Pretty good Werid knocking noise near my room (205) but I was too tired to address or speak on. Overall things were fine.. close to food & bars that was a plus
Business response:
Thank you for being our guest at Extended Stay America - Frederick - Westview Dr. We are pleased to read you had an overall pleasant stay and that our convenient location met your expectations. However, we regret the inconvenience you had due to the noise. We appreciate you choosing us and hope to see you again in the future. Sincerely, General Manager
No kitchen amenities
Business response:
Thank you for being our guest at Extended Stay America - Frederick - Westview Dr. It’s nice to know you enjoyed your overall time with us, but we are sorry that our dishware policy was not shared with you during check-in. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. We value your feedback and hope to have the honor of hosting you again soon. Sincerely, General Manager
Business response:
Thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America - Frederick - Westview Dr. Sincerely, General Manager
Nice spot to stay The only disappointment I had was that they do not have pool. :)
Business response:
Thank you for taking the time to review your experience at Extended Stay America - Frederick - Westview Dr. We are glad you enjoyed your stay at our hotel, but we regret for not meeting all of your expectations. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,202 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.