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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Called and asked for more pillows twice. They told me they are coming and never did.
Business response:
Thanks for sharing your experience about your stay, and we are glad you had a decent experience. Having said that, I apologize for the lack of attention by our staff towards your particular need. I have shared your remark with the front desk team in an effort to improve our customer service. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Business response:
Laura, thank you for the four-star rating. We are glad you had a comfortable stay and enjoyed most aspects of our hotel. It was a pleasure having you as our guest, and we look forward to seeing you again at Extended Stay America. Sincerely, General Manager
Business response:
Thank you for sharing your perfect rating. We appreciate you choosing Extended Stay America and hope to host you again soon. Sincerely, General Manager
Grab & Go breakfast had not arrived by 8 an depart Joe at the front desk was great. The grab & go breakfast was not available and we were not even leaving until 8 am. He very apologetic, but...
Business response:
Thanks for staying at Extended Stay America. We are glad your visit was successful and that you rated us high. It was pleasing to know you liked the courteousness Joe showed and I will share your comment with him. However, I am sorry the grab-and-go breakfast not being available and regret the inconvenience it caused. I hope you will choose us again to experience a better visit so that we can earn your 5-star review. Sincerely, General Manager
Business response:
Thancharin, thank you for staying at Extended Stay America. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Stacey, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Not an ideal place to stay for 4 days when there's no housekeeping. Wastebasket filled with food and other stuff really reeks after 2nd day.
Business response:
Thank you for staying with us. I apologize for the cleanliness issues you encountered while here. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Business response:
John, thank you for your visit. We are glad to see you had an overall good stay. We hope you will give us another chance to provide you a better stay. Sincerely, General Manager
Adequate The staff here was the friendliest I have ever encountered. Super friendly and helpful. The hotel is kind of worn though. The room would have been comfortable for one person, but it was awkward for two. No cleaning service if you're only staying a few days, and breakfast was next to nonexistent. Bad coffee, only flavored creamer, and sugary muffins and granola bars. With all the hotels in Frederick you can probably come up with a better value for your money.
Business response:
Sandra, thank you for being our guest. We are happy to know you liked our associates and had a pleasant time here. However, we’re sorry for all the difficulties you experienced and regret the inconvenience caused. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at... read more
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,108 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.