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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelt funny.Not cigarette smoke, maybe something had been burnt on the stove. Breakfast was a muffin or a granola bar.
Business response:
Michael. thank you for your review. Please accept my apology for not meeting your expectations and for the inconvenience caused. I have shared your concerns with my housekeeping and food & beverage teams in an effort to improve our overall guest experiences. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
Business response:
Thank you for taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
If you are allergic to cigarette smoke, beware! I am not a smoker, however I was warned that the floor I was staying on was half smoking rooms and half not! I was almost knocked over by the very strong cigarette smoke when I got off the elevator... I was worried because I do not do well with cigarette smoke! But as I walked in my room, the room smelled fresh & clean! One other thing, I was disappointed that there was no hairdryer in my(each) room... That is so unusual, I didn't think to see if each room had one! I could have... read more
Business response:
Thanks for being our guest. We are glad you had an overall pleasant visit and liked some aspects of our hotel. That being said, we are sorry you were not pleased with our in-room amenities. I would liked to inform you that hairdryers and toiletries are available at the front desk and its always complimentary. We appreciate your observation about the smoke smell and will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you for your business, and we look forward ... read more
Cheap is as Cheap Does Construction of building does a poor job of muting noisy neighbors. Lots of people present who are poorly socialized in the concept of indoor voice. Bathroom clean, but had a strong mildew odor.
Business response:
Eric, thank you for being our guest. We are pleased you had an overall nice stay. However, we are sorry for the noise issue you experienced during your stay. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. We appreciate your patronage and hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
Good deal for the price! I was looking for something decent but fairly inexpensive for a 3-day stay and I found it! The staff was really friendly and helpful. My flight got into Baltimore late so by the time I picked up my rental car and made the hour drive to Frederick to check in, it was maybe 2:30 am. They offered to adjust my rate to take that into consideration even though I didn't even bring it up. My departing flight on the 3rd day was late afternoon so they gave me a late checkout with no questions asked. I would de... read more
Business response:
Brian, thank you for choosing to stay at Extended Stay America - Frederick - Westview Dr. And for sharing your review. We are glad to know you enjoyed the top-notch service provided by our associates and that our location was convenient to your needs. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, General Manager
OK, One day only
Business response:
Chris, thank you for your feedback. I am glad your overall visit was an enjoyable one. We value your comments and hope to see you soon at Extended Stay America - Frederick - Westview Dr. Sincerely, General Manager
wonderful, thank you for the great hospitality
Business response:
Lilly, thank you so much for your glowing review of Extended Stay America - Frederick - Westview Dr. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager
Needs a thorough floor cleaning The room smelled like smoke. The kitchen counter configuration was weird where the sink was in the corner which left only small non issuable triangles of counter space on either side of the sink. The stairwell of the hotel smelled like smoke and the floors of the stairwell were filthy.
Business response:
Michael, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We regret the inconvenience caused, and please give us another chance to provide you with the ... read more
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,164 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.