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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is just not clean. Bad smells as soon as you walk in. dirty floors, dirty surfaces. Just an overall dirty feeling.
Business response:
Dear Ariel, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Was just looking for a hotel to sleep at for 2 nights while visiting fredrick.very dirty very noisy, people where tailgating in parking lot.saw police presence 3 times,, unexceptable.very disappointing
Business response:
Dear Jason, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
This place just isn’t a place to stay Upon checking in the service was polite but very slow after some confusion on their part. After finally getting the room keys, boarding the elevator to our floor immediately exiting the elevator my wife, kids, and myself were hit with a very strong marijuana odor. Arriving to our room we entered and immediately were hit with another odor like a wet dog. The kitchen counter/stove top were dirty, the bathroom was semi clean with the exception of small amounts of feces on the toilet, yes, f... read more
Business response:
Dear James, thank you for staying with us. We are sorry for the delay in the check-in process and for knowing about the condition of the room you received. We understand how important it is to not only have a clean room but one that is also fresh. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence and welcome the oppo... read more
Poor business practice. Booked a room through hotels.com. Got a confirmation. When we got there they said there were no rooms available. Said it’s first come first serve on weekends regardless of booking.
The receptionist kept telling us she saw our reservation but didn’t have a double room. She wouldn’t offer a refund or offer whatever room was available she just kept saying she saw our reservation but didn’t have a double room. We didn’t even want a double in the first place. Then another guest came in and talked over us so the receptionist left to talk with her privately. This happened several times before the receptionist said “I’ll go check” 10 minutes later she said our room was ready but there had been a leak. She said... read more
Business response:
Dear Thomas, please accept our apologies for not providing the attentive service we strive to provide to every guest. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and the incident you described has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. We hope to see you again soon. Sincerely, Hotel Management
Cheap ownership and Management We checked in around 10pm and found a group of people drinking in the parking lot. Our room was decent except the half of the lights not working. The hotel lobby and front desk has no AC and the poor front desk clerk told me that it's always like that. Around 2am the room was as hot as a sauna. The AC was blowing out hot air. We woke up and complained about the issue and were told no other rooms were available. After an hour they found a room to move us into. The toilet in the new room was clog... read more
Business response:
Ankoor, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. With that said, it is also very nice to know that our front desk associates were able to assist you. We do hope to have the opportunity to regain your tru... read more
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,804 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.