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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was dirty and smelly. No ice machine. Nothing in room. Had to go to front desk for everything. Floor in room need cleaning. Nasty.
Business response:
Dear Jacquelyn, thank you for staying with us. It isn't charming to read that we did not meet your expectations. Please accept our apologies and consider giving us another chance to show you the outstanding service we provide. Your feedback is valuable to us, and we will take appropriate steps to ensure future guests do not encounter the same issues. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
This was the hardest review I have had to write. ONLY because I am not one who has to write them but this situation was BY far the most disgusting service I have ever endured. Reservation booked, had a sudden death in the family. I called the hotel within my 48 hour allotted time to cancel before being charged. Saturday I get a notification I was billed the cost of one night stay. So as anyone woukd do I panick as to why I was charged. I called the hotel and they tell me Inwas a no show”. I told my story and how I called and... read more
Business response:
Dear Michelle, we are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We apologize that our team fell short of providing you with the excellent service we strive for daily. We do our best to honor our guests' requests, so we're sorry for not being responsive to your needs. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We hope you will give us a chance to redeem ourselves in the fut... read more
It is just not clean. Bad smells as soon as you walk in. dirty floors, dirty surfaces. Just an overall dirty feeling.
Business response:
Dear Ariel, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Was just looking for a hotel to sleep at for 2 nights while visiting fredrick.very dirty very noisy, people where tailgating in parking lot.saw police presence 3 times,, unexceptable.very disappointing
Business response:
Dear Jason, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
This place just isn’t a place to stay Upon checking in the service was polite but very slow after some confusion on their part. After finally getting the room keys, boarding the elevator to our floor immediately exiting the elevator my wife, kids, and myself were hit with a very strong marijuana odor. Arriving to our room we entered and immediately were hit with another odor like a wet dog. The kitchen counter/stove top were dirty, the bathroom was semi clean with the exception of small amounts of feces on the toilet, yes, f... read more
Business response:
Dear James, thank you for staying with us. We are sorry for the delay in the check-in process and for knowing about the condition of the room you received. We understand how important it is to not only have a clean room but one that is also fresh. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence and welcome the oppo... read more
Poor business practice. Booked a room through hotels.com. Got a confirmation. When we got there they said there were no rooms available. Said it’s first come first serve on weekends regardless of booking.
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,834 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.