This profile has been claimed by the business owner or representative.
Extended Stay America - Fremont - Fremont Blvd. South
- Hotels
- Fremont, CA
About this business
Location details
46080 Fremont Blvd., Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good stay Only good thing about the hotel is the location. My stay was not enjoyable and I felt uncomfortable to leave behind any of my belongings. The staff at the front desk seemed a little unfriendly and the hallways smelled bad. Lastly, my room was on the dirty side.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our front desk and housekeeping staff to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experien... read more
Go somewhere else. Stay away , the rooms are not very clean . Checked in to my room and the toilet was still dirty ! Do yourself a favor and stay away!
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
just sleep inside your car Terrible place in one of the richest cities in the Bay Area, cigarette smells inside the room, elevator smells like weed, everytime a turn around the bed squeaks...I never had a sleepless night in a hotel before. I won't recommend this one. U rather sleep in your car!
There must be better options Dirty, smelly, unclean, old. The top of the refrigerator was covered with dirt and dust. The formica countertops had worn through in places so the wood underneath showed through. The drawers were so dirty inside I would not pack my suitcase. The odors were strong throughout the hotel and changed as you moved down the hallway. There must be better options.
Business response:
I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not clean, go somewhere else The room was not clean. Counters were not wiped down and there were hairs in the shower. The room, which was nonsmoking, reiked of smoke, as did my pillows and the halls. I cancelled my second night and went to a much nicer place.
Business response:
Thank you for taking the time to write a review of our hotel. I am sorry to hear about the cleanliness issues you encountered during your stay. I will be reviewing your comments with our housekeeping staff to ensure your experience is not repeated. Thank you again for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Hotel staff were not aware if they had extra pillows and blankets. They said we will see if we have any. If so we will bring it.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Fremont - Fremont Blvd. South
How is Extended Stay America - Fremont - Fremont Blvd. South rated?
Extended Stay America - Fremont - Fremont Blvd. South has a 3.4 star rating with 1,985 reviews.
When is Extended Stay America - Fremont - Fremont Blvd. South open?
Extended Stay America - Fremont - Fremont Blvd. South is open now. It will close tomorrow at 12:00 a.m.