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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I made a reservation through Hotels.com on Saturday March 23rd to Sunday March 24th. I arrived to the hotel, Extended Stay America - Fremont - Newark, at around 1:50am and I was told there were no rooms available. I asked to speak with the manager to get some assistance and was told there was nothing they could do and to just book another room somewhere else. When I asked if I was gonna get a refund for the room I had originally booked I was told to contact Hotels.com.
Business response:
Dear Valued Guest, Thank you for sharing this review and the details surrounding your recent stay. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thanks ag... read more
HORRIBLE!!! Since me and my fiance arrived on day one we had horrible customer service treated us rude gave us a very smelly room the first time, we asked for a sec room and it was dirty, smelled, had beer bottles everywhere, trash was full, towels dirty, window open, hole in the wall, fire alarm covered up, and just all around dirty, and then the third one was better, but found it not to be wiped down "looked clean" missing towels asked for more towels and pillows had no response from downstairs at the desk. When we were le... read more
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
There was no hair dryer available in the room. You have to ask for utensils. Kitchen vent fan exhaust blows air right into your face. Good location though.
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the maintenance issues you experienced in your room. We have shared your feedback with the concerned team member for review and action. Also, our in-room amenities such as hair dryers and other items are available and complimentary at the front desk for our guests. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
Not as much as expected.poor aminites not reach to my expectations
Business response:
Sam, thank you for choosing our hotel for your stay. We are disheartened to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Extremely dirty. Staff was a little belligerent about providing amenities. Like they were doing me a favor. Room was VERY dirty. Floors, all surfaces, phone, remote,toilet. Very disappointing. Will not ever stay at another Extended St
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a clean environment has been our aim, and we apologize for having failed in this attempt. Your feedback highlights the areas we need to improve our game at, so it’s been discussed with the front office team to ensure we deliver top-notch services going forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The room was extremely messy. We had no toiletries like other rooms provide and it smelled like cigarettes which made us change rooms.
Business response:
Thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the service and cleanliness issues you experienced, as well as the fact that we did not completely address this to your total satisfaction. We have procedures in place to keep this from happening, and we will discuss your comments with our housekeeping team to make sure these procedures are being followed each and every time a room is cleaned. We can absolutely do better, so we hope that you will give us the opportunity in ... read more
Heater didn’t work. Place smelled like marijuana. Service desk was not friendly.
Business response:
Dear Guest, we appreciate the review. Thank you for staying with us, but we are so sorry for letting you down with your accommodations and overall experience. Your observations have been shared with our management team for immediate action. We hope you will consider giving us another try on a future trip to the area. Travel well. Sincerely, Hotel Management
Convenient location but nothing else was good. Room didn’t have any glasses or cups for water, TV and toilet didn’t work. Shower only had scalding hot water. Person at front desk was talking on the phone the entire check in and check out and there was a line.
Business response:
Thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,972 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.