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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ac didn’t work couldn’t change the temp The room was gross didn’t have pillow cases
Business response:
Randy, we appreciate your stay and for taking the time to leave feedback. We apologize for the difficulties you experienced. Your review will be discussed with the appropriate teams to make necessary corrections. Thank you for choosing us, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Worst rental ever from hotels.com HORRIBLE. Woke up with ants all over the bed when i wad asleep. The b building smells like trash and was asked to leave after cooking because they said we're smoked inside these room. Slso the gm of the location was external u ride and lied. Dont stay there!!!
Business response:
Danielle, please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
There were no kitchen amenities like plates, utensils, glasses, etc. The cabinets and drawers were empty and filthy. One of the cabinet door fell off its hinges, thank goodness it did not hit me. Elevator floor, hallway rugs/carpets were dirty.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Worst hotel experience ever! This place is so nasty and has bed bugs! So pissed I brought my kids to stay here with me. We didn’t even stay the second night just left in the morning. Trash was still in our room when we arrived and the beds had a lot of stains on them. Gross!
Business response:
Dear Karinna, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Terrible service Front desk seem rude the room she claim was a quiet area did not feel peaceful. Bedroom bed frame look fifty, sheets felt itchy room supply for kitchen was short of supply very disappointed will not come back until extended stay improved on their room service.
Business response:
Thank you for your review of your visit to our hotel. We are sorry we did not fully meet your expectations and that you were inconvenienced by the service issues during your stay. We have addressed your concerns with the staff, and we have taken corrective action so this does not happen again. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Ansuria, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Oscar, thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Place smelled and was very outdated / Poor service / Expedia couldn't give me a receipt which I need and asked for 3 times and I still don't have - Worst experience ever
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,972 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.