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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed for a week to escape the heatwave and bad air quality. July 2024. Everything was perfect, except the air conditioner seemed to be struggling and the last 2 days would not work, except the fan only mode It was beginning to cool off so I was fine
Business response:
DearSusan, Thank you for choosing Extended Stay America. It is good that you had a good stay overall and were pleased with the standard. However, we are sorry for not meeting your expectations regarding the AC of your suite. Your experience could be better read, and we will address this with the concerned team and find out what went wrong. We hope you will allow us to instill a better impression upon you whenever you return to our area.Sincerely,Hotel Management
Okay
Restful Comfortable, safe, plenty of parking. Rooms clean, front desk helpful.
Business response:
Dear Becky, We are delighted to hear you had a comfortable and safe stay at Extended Stay America. It's great to know you found the rooms clean and the front desk helpful. We appreciate your feedback and look forward to welcoming you back soon.Sincerely,Hotel Management
Mal servicio al cliente deberian ser mas cortes y no descriminar por diferente idioma
Business response:
Dear Monica, Thank you for being our guest. We regret the disappointment with the associate who did not show you respect, as providing attentive and polite behavior is our asset, and missing this at any time during your stay will be addressed and discussed to ensure it is never repeated. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Apart from this, we hope you had a pleasant time and will give us the opportunity to make it better on another visit. Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,955 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.