Extended Stay America - Fremont - Newark

Business response:

Dear Monica, Thank you for being our guest. We regret the disappointment with the associate who did not show you respect, as providing attentive and polite behavior is our asset, and missing this at any time during your stay will be addressed and discussed to ensure it is never repeated. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Apart from this, we hope you had a pleasant time and will give us the opportunity to make it better on another visit. Sincerely,Hotel ... read more

Business response:

DearPaul, Thank you for being our guest and sharing feedback about your visit. It is nice that you enjoyed your time here and that our rooms met your expectations. However, we are sorry you were not pleased with the environment outside the hotel. Our front desk team is always there to help you. Please return when your travels bring you to this area.Sincerely,Hotel Management 

Business response:

Dear Jesse, Thank you for taking the time to share your feedback with us. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We value your compliments and hope you will revisit for another happy time at Extended Stay America. Sincerely,Hotel Management