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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Homeless everywhere. No shampoo or hair dryer in room. Woke up with rashes on my arms and back.
Business response:
Dear Oyuky,We sincerely apologize for the discomfort you experienced during your stay. We understand how upsetting it must have been to wake up feeling unwell. We are committed to addressing all concerns raised and will continue to work on improving our services to ensure a more enjoyable experience in the future. Additionally, certain amenities like shampoo and hair dryers are kept at the front desk for cleanliness and are provided upon request. Your feedback drives us to enhance our services continuously, and we look forwa... read more
It was very noisy since our room was by the freeway
Business response:
Dear Robyn, The situation you described regarding the noise disturbances you experienced is disappointing. We are very sorry you were not able to have a quiet and relaxing stay. Please know that for a future visit, our front desk is always available to help make the most of your stay. Thank you for your feedback. We hope this did not overshadow your overall stay and that the rest of your visit was great. We look forward to seeing you again.Sincerely,Hotel Management
1- they said there is breakfast, but there are only few muffins and coffe. 2- no room clean during stay 3- no cooking gear 4- Bad attitude at front desk Stay away from this hotel
Business response:
Dear David,We sincerely apologize for the disappointments you experienced during your stay. It’s unfortunate that the breakfast options and lack of housekeeping didn’t meet your expectations. We also regret that the absence of cooking gear and the service at the front desk left a negative impression. Your comments are valuable to us, and we will address these issues to ensure a more pleasant experience for our future guests. We greatly appreciate your observations and concerns. We hope you will consider giving us a second ch... read more
Stinky Horrific smell of cat urine, curry and marijuana on the floor we stayed on.
Business response:
Dear Guest,We sincerely apologize for the unpleasant conditions you encountered during your stay. This is certainly not the experience we aim to provide, and we understand how important a fresh and clean environment is for our guests. Please know that we are addressing this issue with our team to ensure our property is thoroughly cleaned and upholds our standards. Your feedback is valuable in helping us improve, and we truly appreciate you bringing this to our attention. We would like the opportunity to serve you better in t... read more
Think Twice My room had cockroaches when I complained to the front desk he was unphased and did not offer me a different room My tv was old and had no clarity in the picture
Business response:
Dear Joe, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered in your room, even more so for how they were handled. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Thank you for sharing this valuable feedback with us; we look forward to regaining your trust the next time you are in the area!Sincerely,Hotel Management
They had no breakfast, they lied about free breakfast in their expedia description. There was no toilet paper. The building was smelling like mold, and room had horrible stale smell, bathroom had smoke smell despite claiming to be a non-smoking room.
Business response:
Dear Abdur,We are very sorry we did not deliver the exceptional stay you deserved. The situations you described are concerning and fall short of the welcoming environment we strive to provide. We’re actively working to ensure our amenities and room conditions align with the standards outlined in our listings. We do have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service ... read more
We had a reservation for Friday night initially, but because of flight cancellation we couldn’t arrive till Saturday. We called Friday night to inform. When we arrived Saturday the room we reserved was NOT ready. They contacted us later to inform us it was ready. When we went to our room, it was not cleaned from last guest- bed unmade, food on counter, dirty towels. They gave us another room. That evening there was a cockroach on the bathroom counter!!!💁 we thought it was non-smoking but we could smell cigarette smoke. The ... read more
Business response:
Dear John,We sincerely apologize for the frustrating series of events you encountered. A clean and fresh environment is our priority, and we’re disappointed that this was not reflected in your stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these matters seriously, and we thank you for bringing this to our attention. Please note that maintaining a clean, fresh, and up-to-date environment throughout our hotel is a top priority for us, and we are constantly working to imp... read more
This property didn’t have no pots or pans when they offered a kitchen, i went to buy food to cook because they offered a kitchen but they said they ran out of pots or pans, i should get a refund for this. I was not given the amenities i was waiting for and the whole reason why i booked this hotel but they didn’t have it.
Business response:
Dear Katie,We sincerely apologize for the inconvenience you faced regarding the kitchen amenities during your stay. We understand how important it is to have the amenities you expect, and we regret that we fell short in this instance. Your feedback is invaluable, and we will address this matter with our team to ensure that our inventory is adequately stocked and that such situations are handled more effectively in the future. Your feedback is appreciated, and we hope you will give us another chance to prove that we are commi... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,922 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.