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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very old prooerty, shower was dead slow. toilet seat was too noisy, iron was leaking
Business response:
Thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
I didnt like the motel and kitchen is bad, smell is very bad , no proper cleaning . no vessiles in kitchen . No use of staying in this kind of hotel. Wifi - Very poor Kitchen - Very Poor Clean- Very poor Smell - Very bad
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
staff is not much pleasant, Room AC was full of dust. Toilet seat was broken.
Business response:
Thank you for being our guest. We offer our sincere apologies for the inconvenience you had in your suite. We will discuss your feedback with our housekeeping and maintenance teams to take appropriate actions and ensure we deliver well-appointed accommodations. We want to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
take your chances I was actually here from the 7th until 16th. First of all wasn’t given the price I received when calling. I mean about a 20 dollar difference. Also wasn’t aware they had items to help with cooking/temp living such as cups, plates, pans, etc. then didn’t find out the had mixing and cooking utensils until days after that.. They gave me no info whatsoever ever. It smelt really badly of mold as soon as you hit the lobby. Found out that a key was made to my room and given to somebody who I had been walking with.... read more
Business response:
Thank you for being our guest. We apologize for not explaining our kitchenware policy and the issues in the lobby. We will discuss your comments with the teams involved to ensure corrective steps are taken. We also regret the incident related to the key cards and will review it with our front office team. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management
No regreso colchas con manchas rojas alfombras sucias limpieza muy mala
Business response:
Thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We are reviewing your situation with our team to see what went wrong and take appropriate actions. We value you as our guest and regret the inconvenience caused. We hope you will give us another chance in the future. Sincerely, Hotel Management
Let see... my car got broken into... they wouldn’t let me check in early... fridge didn’t keep food cold...no ice machine on site... bathroom tub faucet leaked loudly... bed so hard had to move constantly as it caused pressure points on my hips... worn, scratch and dent everything... on a loud busy street...
Business response:
We are sorry for all the difficulties you encountered during your stay with us. This is not acceptable, and we have informed the appropriate team members to take corrective measures. We will also have a security check regarding the unfortunate damage caused to your vehicle. Thank you for your patience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,580 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.