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Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly hotel & rude staff stay away!!! Soon as you walk in had a foul smell clerk in front had a attitude problem not friendly at all no breakfast as stated felt i got robbed for what i paid for. And they never changed out trash cans
Business response:
Dear Eddie, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration caused by the mentioned issues. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We will share your concerns with the appropriate individuals and follow up to determine where we went wrong and how we can enhance our service to our guests. We hope you will consider staying with us again so we can p... read more
Shower hardly water coming out
Business response:
Dear Marcelino, Thank you for posting a review of your recent stay. We are sorry for the issues with the bathroom shower. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next... read more
Access to freeway. No one to check me in. I waited 20 minutes at the front desk after calling the number posted and the number listed. I couldn't acccess the internet as the desk clerk didn't know their site. Fan in Bathroom was VERY loud. Room smelled. Breakfast snacks were almost non-existant.
Business response:
Dear Larry, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you again.Sincerely,Hotel Management
Front desk GSR very rude.
Business response:
Dear Ajay, Thank you for staying with us. Please accept our apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
Even free I wouldn’t want to stay here. Check in was average, the room was a little dirty, stains on the bedding. Room SMELLED LIKE SMOKE!! A very strong smoke smell. Homeless people constantly. Keep vehicle and anything of value locked up tight. The staff doesn’t seem to care too much. They clean the rooms every two weeks supposedly.
Business response:
Dear Shaun, Thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience ... read more
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,619 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.