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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Internet funkade, fanns inte frukost.. Kopp kaffe och en muffins
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that the internet met your expectations during your stay. However, we sincerely apologize that our breakfast offerings did not meet your expectations. We understand how important a more satisfying and varied breakfast is to our guests. Your comments have been shared with our team as we continue to review and improve our offerings. We truly value your feedback as it helps us enhance the overall guest experience. We hope to provide you with a bette... read more
Dirty floors. Dirty and loud.
Business response:
Dear Guest, We’re sorry to hear that your experience did not reflect the level of care we aim to provide. Cleanliness and a quiet environment are aspects we monitor closely with our teams to ensure a comfortable stay for our guests, and we regret falling short during your stay. Your feedback is important and will be reviewed to ensure greater attention to these areas moving forward. We hope you’ll consider giving us another opportunity to provide a more pleasant and uninterrupted experience in the future. Thank you for shari... read more
There was a heaping pile of trash bags under one of the public staircases. At one point, there was a vagrant rummaging through the bags. Other than that, the stay was okay.
The staff was not at all the issue. They were great, despite the fact that one person was trying to manage several jobs at once, and I suspect making measly minimum wage. This place was FILTHY! There were layers of dust and grime on so many surfaces in my room. It was just disgusting. Also, the room had no microwave so the desk clerk had to find one from another room and hand carry it to mine. The stairwells were littered with cigarette butts and looked like they hadn't been cleaned in ages. I was woken up at 4:30am on day 1... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback. We truly appreciate your recognition of our team’s efforts, especially when managing multiple responsibilities. That said, we sincerely apologize for the overall condition and experience you described. Concerns related to cleanliness and upkeep are taken very seriously, as every guest deserves a comfortable and well-maintained environment. While unexpected operational challenges can arise at times, they should never diminish the quality of a stay. You... read more
Dirty, smelly and people up all throughout the night. Couldn’t sleep, dogs barking and occupants above us moved furniture all throughout the early morning around 2 am. Wouldn’t stay again.
Business response:
Dear Guest, Thank you for evaluating your recent stay with us. We sincerely apologize that your stay was disrupted by cleanliness concerns and nighttime noise. A comfortable and restful environment is something each guest deserves, and we regret that this was not your experience. While we cannot always control individual guest behavior, our team is committed to ensuring a respectful environment for everyone staying with us. Your feedback regarding overall condition and disturbances will be reviewed with our team to reinforce... read more
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.