Extended Stay America - Fresno - North

Business response:

Dear Seol, Thank you for your feedback. We're delighted to hear you enjoyed our great service, spacious rooms, and pet-friendly environment. However, we sincerely apologize for the condition of the floor during your stay. Cleanliness is a top priority for us, and your comment has been shared with our housekeeping team to ensure more thorough attention is given moving forward. We truly appreciate you bringing this to our attention, as it helps us improve for future guests. We hope to provide an even better experience at Exten... read more

Business response:

Dear John, Thank you for your feedback and for choosing to stay with us. We're glad to hear you enjoyed the quiet atmosphere, comfortable bed, and value for the price. We also appreciate you bringing the maintenance issues to our attention, including the broken toilet seat, cabinet door, and reading lamp bulb. Our team has been notified and will address these concerns promptly to ensure a better experience for future guests. Your input helps us improve, and we’re committed to providing a more polished and comfortable stay. W... read more

Business response:

Dear Chena, Thank you for your kind words! We’re thrilled to know you had a positive experience at Extended Stay America and appreciate you taking the time to share it. Our team works hard to provide a clean, comfortable, and welcoming environment for every guest, and it’s always rewarding to hear when those efforts are recognized. Feedback like yours encourages us to keep delivering great service and continue improving wherever we can. We hope to welcome you back soon for another memorable stay. Sincerely, Hotel Management 

Business response:

Dear Michael, Thank you for your feedback and for highlighting our convenient location near a variety of restaurants. We’re glad you enjoyed the accessibility to local dining options, as we understand how important it is for our guests to have great choices nearby. Our team is committed to providing a comfortable and well-situated stay for every guest, and your appreciation reinforces our efforts. We look forward to welcoming you back to Extended Stay America soon. Sincerely, Hotel Management 

Business response:

Dear Lamont, We sincerely apologize for the condition of your room and the inconveniences you encountered. Your feedback regarding the furnishings, linens, and key card issues has been shared with our team for immediate attention. We understand how frustrating this must have been, especially in extreme heat without convenient amenities like an ice machine or pool. We’re working to improve both our facilities and guest experience. Your input is truly appreciated, and we hope to have the opportunity to better serve you. Sincer... read more

Business response:

Dear Sergey, We are truly sorry to hear that your stay did not meet expectations and that you found the property in such poor condition. Your comment that this was the most broken property you’ve ever stayed at is deeply concerning, and we take it seriously. We appreciate your honest remarks as they help us identify areas for urgent attention. We hope to have the chance to welcome you back for a better stay. Sincerely, Hotel Management