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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty, not clean. Stains, hair and dried unidentified stuff in the walls. The linen was horrible. The room smelled. Not sound proof at all. Heard every step and movement from both neighbors to the side and above the room. Heard traffic from outside. The exterior of the hotel was dirty. Bags of trash everywhere and pee stains around stairs. Unhygienic and not clean.
Business response:
Dear Guest, Thank you for taking the time to share your thoughtful review. We sincerely apologize for the condition of your room and the surrounding areas, as cleanliness and comfort are always a priority. The issues you described regarding overall upkeep and freshness are not reflective of the standards we strive to maintain. We also apologize for the noise disruption you experienced. Your feedback will be reviewed with the appropriate teams to reinforce our commitment and improve consistency moving forward. We appreciate y... read more
When we were giving our room it wasn’t ready or made . Very dirty … they switch us too another room that was made . But they didn’t have ice machine and the ice cube tray was cracked so we couldn’t make ice . They wasn’t any toilet paper in the bathroom or towels we had to go down and ask for it
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We are truly sorry for the inconveniences you encountered with the overall cleanliness and the hassle of having to switch rooms. We understand how frustrating these incidents must have been, and we sincerely apologize for not meeting your expectations in providing a premium experience.... read more
Great staff, clean and we love it here
Business response:
Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. We’re so happy to hear that you enjoyed your stay and felt well taken care of. Knowing that our team and cleanliness made such a positive impression truly means a lot to us, and we can’t wait to welcome you back again soon. Sincerely, Hotel Management
The staff is amazing
Business response:
Dear Guest, We are pleased that you enjoyed your stay at Extended Stay America. Thank you for your generous comments regarding our hospitality. We are excited to share these kind remarks with our associates. They are committed to enhancing each guest's visit, and we appreciate your recognition of their service. Thank you for being our guest, and we hope to welcome you again very soon. Sincerely, Hotel Management
Great staff, love it here!
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for sharing your experience. Providing a welcoming and enjoyable atmosphere is always our goal, and it’s rewarding to hear your visit left such a positive impression. We genuinely appreciate your support and look forward to welcoming you back whenever your travels bring you our way. Sincerely, Hotel Management
Bedding was stained. The blanket they give you is as thin as the sheet. Property is extremely loud so we didn’t get great sleep. Also the floors didn’t look ever clean. Ours had glitter all over it. Was giving Blackstone and south of Shaw hotel vibes.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize that your accommodations did not meet expectations and for the issues that affected your comfort. Your feedback regarding cleanliness and overall environment has been shared with our team to help improve our standards and ensure a more restful stay for future guests. We appreciate your candid comments and hope you will consider giving us another opportunity in the future, allowing us to provide a cleaner, quieter, and more comf... read more
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.