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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was disgusting.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your accommodations did not meet acceptable standards during your visit, and we sincerely apologize for the disappointment this caused. Guest comfort and proper upkeep are priorities, and your comments have been shared with our housekeeping leadership for immediate review and corrective action. We appreciate you bringing this matter to our attention, as it allows us to improve our processes. We hope you will consider giving us another opportunit... read more
Standard room with normal amenities. Some paint discolorations in the room, but the overall room is decent for a nights stay.
Absolutely horrible
Business response:
Dear Guest, We are deeply concerned and sincerely apologize that your experience was horrible. This is not the standard of service, cleanliness, or comfort that we strive to provide, and we regret that your stay fell far short of expectations. Your comments will be shared with our management and relevant teams, ensuring such experiences do not recur. We take your concerns very seriously and appreciate you bringing them to our attention. We hope to have the opportunity to restore your confidence in our property in the future.... read more
First room was not made up. There was hair and black things on the bed. The bedding was over by the TV. Bathroom was not cleaned. Second room the door was stuck, so we went and got the clerk, and when the clerk finally got it opened again there were hairs and stains on the sheets. I ask for my money back.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the housekeeping lapses and maintenance problems encountered in both spaces, which fell far short of our standards. This is not the standard we aim to provide, and we understand how unsettling that must have been. Your feedback will drive enhanced protocols and checks to ensure proper readiness. We hope for the opportunity to demonstrate improvement on your next stay. Sincerely, Hotel Management
I could not stay here. The room was dirty and smelled like smoke. They hadn’t cleaned from the last guest as evident by the full trash and dirty surfaces. As soon as I sat down, I looked over and saw that my partner was already searching other hotels to stay in. We checked out immediately and were offered a refund.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are very sorry to hear that your visit was significantly impacted by cleanliness concerns and the lingering smell in your room, and we sincerely apologize for the discomfort this caused. Every room should be thoroughly inspected and prepared before being assigned, and your comments will be reviewed with our housekeeping team to help prevent this from happening in the future. We regret that your stay ended so abruptly and hope you will consider givin... read more
Room in ok condition. The hotel is used for long stay guests. Staff was courteous.
Business response:
Dear Guest, Thank you for sharing your impressions. We are pleased to hear that our team made you feel welcome, and we appreciate your acknowledgment of their professionalism. We also recognize that certain aspects of your visit may not have met your expectations, and we apologize for any inconvenience. Your feedback helps guide our ongoing efforts to enhance the guest experience. We hope you will consider staying with us again so we can provide you with an even more comfortable stay. Sincerely, Hotel Management
The room was dirty, the first room they put me in the sheets were literally stained and had black hair on them, they then moved me to a room that had broken light switches the only way to turn off and on the light by the bed was to move the little cabinet and plug it in and unplug it...this is the dirtiest hotel I have ever stayed at in my entire life...avoid at all costs, staff does not care, walkways had human feces on them, parking lot had alarms going off all night, this is a terrible place to stay unless you're selling ... read more
Business response:
Dear Guest, We sincerely apologize for the multiple issues you experienced during your stay and the distress they caused. The cleanliness and maintenance concerns you described are unacceptable and do not align with the standards we strive to uphold. While unforeseen challenges can occasionally arise, your experience highlights areas that require immediate attention. We are reviewing our procedures to prevent similar occurrences. We regret that your time with us fell far short of expectations, and we appreciate your feedback... read more
The firealram was going off for 2 hours at midnight. It was such an unpleasant stay because of it.
Business response:
Dear Guest, Thank you for taking a moment to share your experience. We sincerely apologize for the disruption you encountered during your stay. We understand how distressing it must have been to experience the alarm incident, and we regret the inconvenience it caused. The safety of our guests is always our highest priority, and we have taken steps to ensure such situations are addressed swiftly in the future. Your feedback is greatly appreciated and helps us improve our operations. We hope you will give us another opportunit... read more
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.