This profile has been claimed by the business owner or representative.
Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was nice and friendly. Room could use some loving care.
The first room was roach infested! They moved us to another roach infested room. We could not get a refund without contacting hotels.com after an hour of talking to them i finally got them to refund the nights payment.
Business response:
Dear Guest, Thank you for sharing your experience. We are deeply sorry for the unacceptable condition of both rooms and the frustration it caused during your stay. Please know that we take cleanliness and pest control very seriously, and your feedback has been shared with our team to prevent similar situations in the future. We also regret the difficulty you faced in resolving the refund and are glad that the matter was ultimately resolved, though we apologize for the inconvenience it caused. As your booking was made through... read more
Great, Rachael was great
Business response:
Dear Mirna, We are thrilled to hear that Rachael made such a positive impression during your visit! It is wonderful when our team members create memorable experiences for our guests. We’ll be sure to share your kind words with her. Thank you for taking the time to share your experience, and we look forward to welcoming you back to Extended Stay America for another pleasant stay. Sincerely, Hotel Management
Wouldn’t stay there again.
Business response:
Dear Yvette, Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet your expectations. Your comments are important to us and will help guide improvements to ensure a more comfortable and seamless experience for our guests. We appreciate your recognition of any positive aspects during your visit, and we hope you might consider giving us another opportunity in the future to provide a stay that better reflects the standards we strive to maintain. Sincerely, Hotel Management
-The night clerk Monique that checked us in was super accommodating greating us the handicap room I reserved but was not available so she gave us another. Completely setup for the needs I requested. Thank you Monique... 👍 room
After driving 5 hours to get to the hotel because of traffic, we got to the hotel around 12:20am. They were updating their ipads and couldn't check us in even though I had called to say we were going to be late. We couldn't get into the room until around 1:15am. It seems like they could have already checked us in and gave us our keys since we had already paid for the room when we got there. We walk in the room and the bed didn't look made, there was trash in the trashcans, there was an open soap bar (that was used and sittin... read more
Business response:
Dear Kristen, Thank you for sharing your detailed feedback. We sincerely apologize for the difficulties you encountered during your stay, including the delayed check-in, the condition of your room, and the early morning disturbances. This falls far short of the comfort and service we strive to provide, and we regret the frustration it caused after your long journey. Our team is reviewing these concerns to ensure proper room preparation, timely check-ins, and minimized disruptions for future guests. We truly appreciate your c... read more
Didn't even stay the night , checked in around 10/11pm and left to a different hotel . It was dirty , sheets were used, bed was not made it was gross
Business response:
Dear Sean, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the distress it caused upon arrival. This falls far short of the cleanliness and preparation standards we strive to maintain, and we regret that your experience led you to leave without staying. Our team is addressing these issues to ensure that every room meets proper hygiene and comfort standards for future guests. We truly appreciate your comments, as they help us improve our services. We hope you might consider givin... read more
Thanks
Business response:
Dear Richard, It is wonderful to know that your experience met your expectations, and your kind acknowledgment means a great deal to our team. Creating a welcoming and comfortable environment for every guest is always our goal. Thank you for sharing your feedback, and we look forward to welcoming you back to Extended Stay America for another enjoyable stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.