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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was fine. When I went to the room, the door was open and dark inside. The hatch lock was broken off. Mold in the shower. Bathroom floor coming up with mold all around the base of shower. The room and property were not as pictured online. No suite kitchen dishes, but by that point I’m glad. People yelling, people living in cars. I left
Business response:
Dear Morgan, We truly appreciate you taking the time to share your experience with us. We are deeply sorry for the issues you encountered during your stay and understand how unsettling and disappointing that must have been. Your comments about the room condition and overall environment are very concerning and have been shared with our leadership team to address promptly. While we regret falling short of your expectations, we are committed to making significant improvements and hope you might consider giving us another opport... read more
Definitely will be staying again it was very nice
Overbooked hotel…left to find a room at midnigh We got a call in the evening from the front desk stating they had overbooked. They said they didn’t have room for us after we tried To do early check. They knew we’d be in the area and drinking at a local concert. They said we can check in anytime after the show. That was a lie. Our reservation was canceled by the hotel because we had used a third party to Book the room.
Business response:
Dear Russell, We sincerely apologize for the difficulties you experienced regarding your reservation and understand how frustrating it must have been to arrive and find your room unavailable. We strive to honor every booking, but occasionally issues, reservations, or overbooking can occur, and we regret the impact this has had on your plans. Please know your feedback has been shared with our management team to help improve communication and prevent similar situations in the future. We deeply value your input and hope you wil... read more
The bed are hard and very uncomfortable
They were able to accommodate me staying in a ground floor room
Monique was amazing. The front desk representative and the place is just a great location and everyone’s really kind rooms aren’t bad at all.
I WANT A REFUND. The overall hotel was dirty. My room was a disaster. Fire alarm was saying from the ceiling furniture was falling apart beds were really uncomfortable and really itchy like bad. To the point where we had to ask either to get my refund back or switches rooms then the AC was not working. They finally switched those rooms. Second room was cleaner. AC was working but no TV and the bathroom kept getting clogged up. The only reason I didn’t move to a different hotel because I called around and everything was booke... read more
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.