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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Front desk lady was rude … I was 3 pm check in and she said that we need to wait 30-45 minutes because room wasn’t ready when I make reservations with more than 5 days
Business response:
Dear Hellsye, We apologize for the inconvenience you experienced during check-in. It's our aim to ensure a smooth and efficient check-in process for all our guests, and we regret falling short of this during your stay. Your feedback is valuable, and we'll address this issue with our team to ensure it doesn't happen again. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management
Great customer service
Business response:
Dear Kimberly, Thank you for your kind words about our customer service! We're delighted that you had a positive experience with us. Providing exceptional service is our priority, and we appreciate your recognition. We hope to welcome you back soon for another enjoyable stay. Your feedback is valuable to us. Thanks again for choosing to stay with Extended Stay America!Sincerely,Hotel Management
Unclean room and outside area Very unclean and dirty rooms . And the furniture also was not well maintained. Floor was unclean . Just outside the room there was a big trash bin that was overflowing. The only expectation is that rooms and floor has to be clean.
Business response:
Dear Manoj Naik, Thank you for sharing your feedback. We apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your comments will be shared with our housekeeping team to ensure immediate improvements. We appreciate your understanding and hope you will consider giving us another opportunity to provide you with a superior experience on your next visit. Sincerely,Hotel Management
The property is very dirty with no options for breakfast, this is just false advertisement saying free breakfast.
Business response:
Dear Jebastin, Thank you for your feedback, and we apologize for the experience you had regarding breakfast options and cleanliness. We take guest comments seriously and are actively addressing these issues with our team. Please be assured that we strive to provide accurate information to our guests and regret any misunderstanding. Your satisfaction is important to us, and thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to enhance your experience in the future.Sincerely,H... read more
You get what you pay for.
Business response:
Dear Guest, Thank you for your feedback. We strive to provide value and comfort to all our guests. While we aim to offer affordable accommodations, we also prioritize cleanliness and guest satisfaction. Your comments are important to us, and we appreciate your understanding.We value your feedback and hope to have the opportunity to exceed your expectations on a future visit. Safe travels!Sincerely,Hotel Management
Room I was given was ocupied. Terrible experience....
Business response:
Dear IVAN, Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced. Ensuring our guests receive the correct accommodations is a priority, and we regret that this oversight occurred during your stay. We are addressing this issue with our front desk team to prevent future occurrences. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.