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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very convenient located..
The floor was absolutely disgusting. My socks were black after walking from the door to the bathroom. One of the mattress protectors on the bed was broken. The TV did not work. The breakfast was iffy, sometimes there was coffee and sometimes there wasn’t. The door would get stuck when trying to open it. There was other people’s hair on the sheets. This price was absolutely not worth the lack of cleanliness and inconvenience of it.
Business response:
Dear Alison, Thank you for your detailed feedback. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of the floor, bedding, and the malfunctioning TV. We also regret the inconsistency of the breakfast service and the difficulties with the door. Your experience does not reflect our standards, and we will address these concerns with our team so our guests have an enjoyable stay. We appreciate your input as it helps us improve our services. We hope you will consider giving us anot... read more
floor was wet from carpet cleaning the day of me checking in. the bathroom was dirty and the table was dirty
Business response:
Dear Min Jae, Thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. Kindly know, we work hard to provide a clean and comfortable environment; therefore, we regret that the bathroom cleanliness issue compromised your experience. We will follow up on your concerns with appropriate individuals, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide yo... read more
I don’t like the bathroom
Business response:
Dear Roberto, We are happy you chose Extended Stay America for your recent visit to the city. Your comfort is important to us, and we apologize for any inconvenience caused by the bathroom. We'll take your comments into consideration to ensure a more satisfactory experience in the future. We enjoyed having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
It was ok.
Business response:
Dear Joel, We are glad you had an overall satisfactory stay with us. However, we regret any issues that kept your experience from being perfect. We are continuously working to enhance our guests' satisfaction, and we hope to welcome you back soon for the outstanding visit you deserve.Sincerely,Hotel Management
We checked into room then left for the evening not returning until late we took off shoes carpet was soaking wet. The next morning we advised the front desk we needed another room she said when we returned our belongings would be moved to new room on our return our items were still in wet room. We had to move our items ourselves making us late to a family dinner. The new room had leak under sink in bathroom with a plastic bowl catching the water. We felt that we should of been offered a free nights stay
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.