Extended Stay America - Fresno - North

Business response:

Jordan, It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your excellent review. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your recent stay. It is great to read you enjoyed your spacious suite and the fully equipped kitchen, along with the service of our team. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts, and we'll be sure to share your comments with them. Your comments have been noted, and we hope to see you again soon! Sincerely, Hotel Management 

Business response:

Thank you for staying with us and leaving a review of your experience here. It is a pleasure to know you liked not only our courteous associates but also our ideal location close to many interesting destinations. On behalf of everyone at Extended Stay America, we invite you for another visit. Sincerely, Hotel Management 

Business response:

Carol, thank you for choosing our hotel for an overnight stay. We're sorry for the cleanliness issue you encountered in your room and the inconvenience you had due to our dishware policy. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. Also, know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. Hopefully, we will have the oppo... read more

Business response:

Noelle, thank you for making Extended Stay America a part of your travel plans. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. We are glad you had a relaxing stay and hope you’ll come back for another restful visit. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We're sorry for the inconvenience you had due to the bugs in your accommodation and the trouble you had getting another room. Please know our pest control provider has serviced the hotel, and we're working to ensure procedures are being followed to prevent future infestation. We have also discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We hope you will return so we can make it up to you. Sincerely, Hotel Manageme... read more