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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience The room smelt like there's something rotten so I investigated making sure there's no dead bodies around. When I looked down the bed there's so much trash. The ac is making a loud hissing noise that did not make me sleep.
Business response:
Dear Clark, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
My room was dirty the bathtub didn’t drain so we took a bath and shower at the same time which is nasty I got out of the shower and my feet were still black from the floor. The areas around the rooms were dirty and the elevator was trashy to. We got 1 pillowcase with 2 pillows and when I asked for 2 more I waited for them to bring them up after I had already changed into my pjs they said I had to come get them .. They have no maintenance so they can’t fix the tub problem so they had to move us. I paid $200 a night for horrib... read more
Business response:
Dear Marie, thank you for taking the time to write your review. Our main goal is to offer an exceptional stay for our guests with clean and well-maintained accommodations. After reading your review, we regret this was not your experience. We apologize for the inconvenience you had with the temporary issue with the bathtub. Our Maintenance team is already working on fixing it as soon as possible. Moreover, We apologize that our team fell short of providing you with the excellent service we strive for daily. We do our best to ... read more
I have stayed at Extended Stay in different locations and had a positive experience (that's why I chose Extended Stay this time). This particular location was just not to our liking. The room had a funny smell, the floors were filthy (my kids feet turned black when they walked barefoot) the AC worked but was falling apart and the filter/vent on the AC was loaded with dust. It looks like this location needs some updating.
Business response:
Dear Carlos, thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We have alerted our Housekeeping and Maintenance team regarding the issue in your suite. Moreover, we agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We hope you will give us another opportunity on your next visit to Fresno.Sincerely,Hotel Management
Easy access to freeway and centrally located to all the places that I had to be in the city.
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.