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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spend the extra $ for a better option Dirty, overall uncleanliness of the hotel. Worthwhile to spend the extra $ for a better option. Will never book this place ever again.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
The Manager and the Attendant were very accommodating and worked hard at fixing any issue at hand. Looking forward to coming back.
Business response:
France, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
We stayed here when it was really hot in Clovis and the AC was amazing. We had 3 people in a queen bed room and I slept on the roll-away and it was surprisingly comfortable. Everything was in working condition and clean. So convenient to have a kitchen and full size frig/freezer. Staff was friendly and super helpful.
Front desk person was nice. Got to my room and it Was outdated like no other. Then I could see it was obviously not kept clean by the floors looking dirty then I discovered a dead brown spider on the floor so that’s an indication the floors weren’t cleaned. On top of that there were 3 cockroaches in my room. I was only praying that there were no bedbugs at this point. Refrigerator made a ton of noise like loud knocking sounds. Cabinets, stove, microwave, fridge and counters looked like they were from the 80’s-90’s. I felt li... read more
Business response:
Thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Everything was OK but our room smelled like dog. The aroma was very strong I highly suggest they pay for a premier carpet cleaning or replace the carpet altogether
Business response:
Thank you for your candid review. We apologize for the concerns you had due to the carpet in your room and that this put a damper on your stay. We will promptly take action to rectify this concern. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.