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Extended Stay America - Gainesville - I-75
- Hotels
- Gainesville, FL
About this business
Location details
3600 SW 42nd St., Gainesville, FL, 32608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ehh Bathroom is very small and there was hair still on the sink and in the shower. Towels are rough and bathroom was not stocked. I booked online with expedia late at night and the person at the counter doesn't use a computer. I had to wait 30 mins for her to get a fax from expedia, she would not give me the keys by looking at my confirmation. AC worked great but bed was not comfortable.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. In response to your feedback, I will make sure we are thoroughly inspecting our rooms prior to guest arrivals. Your feedback is very important to us so, thank you for sharing. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Staff was great. Man at the desk very clear. But.... room was dirty. The dirty parts were easily taken care of, That's if someone cleaning it cared about their job.
Business response:
Dear Guest, We are dedicated to providing a clean environment for our guests. Therefore, we sincerely apologize for falling short of these expectations and for any inconvenience this may have caused. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. On a positive note, we appreciate your kind words about our team and hope to have the opportunity to provide you with a better experience in the future. Si... read more
Room was really bad! Dresser was falling apart. Hood range was covered in grease! Bathroom floor was severely damaged! They don’t supply shampoo, soft soap, or even an iron. My key card kept messing up and the smell was horrible! First and last time I stay in a Extended Day Hotel!
Business response:
Dear Guest, We sincerely apologize for the multiple issues you experienced during your stay. The condition of the furniture and cleanliness concerns you described are not reflective of our standards. We also regret any inconvenience caused by the key card malfunction and the lack of certain amenities. Your comments are being taken seriously and will be reviewed with our maintenance and housekeeping teams. We truly regret that we did not meet your expectations and hope to have the opportunity to serve you better in the future... read more
In the WEB SAY FREE PARKING, they charged me $10 parking after check in, she said free parking only if you rent 5 days or more, also she said the manager dont want update the page in the web,about charge $10 ... isn't the $10 the problem they don't respect the costtumers.
Business response:
Dear Guest, We sincerely apologize for any confusion regarding our parking policy and for the frustration this caused during your stay. We understand how important clear and accurate information is when making travel decisions. If the website information did not clearly reflect current parking terms, we regret that oversight and are reviewing it to ensure better clarity moving forward. Please know that transparency and respect for our guests are very important to us. We appreciate your feedback and hope to provide a smoother... read more
When we checked in, the room was dirty and we had to find another place to stay. you should have someone to check behind your house keeping people. Your check-in person was wonderful. The room looked like someone had previously sleep in the beds and all housekeeping did was to pull the comforter over dirty sheets.
Business response:
Dear Guest, We are very sorry to hear how disappointing and uncomfortable your arrival was, and we understand how upsetting it must have been to feel unable to stay in the room provided. We sincerely apologize for the condition you encountered at check-in, as every room should be fully refreshed, adequately prepared, and carefully reviewed before being assigned to a guest. This lapse does not reflect the standard we aim to uphold, and your comments have been shared with our housekeeping team to reinforce expectations for roo... read more
The cleaning lady and lady at the front desk lied about me and my gf smoking in the room and i don't appreciate it we always went outside to smoke, never in the room so i want my 100 deposit
Business response:
Dear Guest, Thank you for bringing these concerns to our attention. It is never our intention to cause any disappointment for our guests, and we regret the instances that transpired. Comments like yours are taken with utmost sincerity, as we always strive to uphold the trust and confidence that our guests have placed inus. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback. Sincerely, Hotel Management
Kitchen was not equipped for cooking no utensils every room I was moved to smelled like mold and mildew the staff had they kids on the job site and cause mine was outside playing it was a issue
Business response:
Dear Guest, We’re sorry to hear that your stay was affected by several concerns that made the experience uncomfortable. We regret that it was not clearly communicated at check-in that cookware is available upon request at the front desk rather than being stored in the room. We also regret that the condition of multiple rooms affected your comfort, as this is not the standard we aim to maintain. Your feedback has been shared with the appropriate teams to reinforce expectations around room readiness, communication, and overall... read more
Frequently asked questions about Extended Stay America - Gainesville - I-75
How is Extended Stay America - Gainesville - I-75 rated?
Extended Stay America - Gainesville - I-75 has a 3.1 star rating with 2,402 reviews.
When is Extended Stay America - Gainesville - I-75 open?
Extended Stay America - Gainesville - I-75 is open now. It will close tomorrow at 12:00 a.m.