Extended Stay America - Gainesville - I-75

Business response:

Dear Gerardo, We are sorry to learn about the discomfort and frustration you encountered during your stay. We take cleanliness concerns very seriously, and what you described is unacceptable and certainly not the standard we strive to maintain. Additionally, we apologize that your attempt to cancel your second night did not result in a timely resolution and regret any disappointment you may have experienced. Your feedback has been shared with the appropriate teams for follow-up and necessary improvements. Thank you for bring... read more

Business response:

Dear James, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure that each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest,Thank you for taking the time to share your experience. We are genuinely sorry to hear that your stay fell short of expectations and that the condition of the room left such a negative impression. Feedback like yours is critical in helping us identify areas that require immediate attention. Please know your comments have been taken seriously and shared with the appropriate team. We hope to have the opportunity to deliver a significantly improved experience in the future.Sincerely,Hotel Management 

Business response:

Dear Guest,We regret that your experience did not leave you feeling as comfortable as we would hope for any of our guests. Our team is committed to creating a welcoming environment, and your comments will be shared internally so we can continue working toward a better experience for everyone. We appreciate the opportunity to have hosted you and wish you more enjoyable stays ahead. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management 

Business response:

Dear Guest,We’re sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been, and we regret that your stay left you with such an impression. We take your feedback seriously and will share it with our team to ensure improvements are made. We appreciate the opportunity to host you, and while we're sorry we couldn't meet your needs this time. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Manageme... read more

Business response:

Thank you for sharing your experience with us. We understand that comfort is essential, and we're sorry if the toilet height didn't meet your expectations. Our property follows standard designs, but we appreciate your feedback and will consider it as we explore ways to enhance our facilities. Your perspective helps us create a more enjoyable stay for all our guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management 

Business response:

Thank you for sharing your experience with us. We understand that comfort is essential, and we're sorry if the toilet height didn't meet your expectations. Our property follows standard designs, but we appreciate your feedback and will consider it as we explore ways to enhance our facilities. Your perspective helps us create a more enjoyable stay for all our guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management