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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lack of privacy & overall not a great experience I'll start by saying the hotel staff were all very friendly and as helpful as they could be with the resources they had. That being said I would never stay here again. The hotel front doors handicap function didn't work, which may seem petty, but it's very inconvenient when trying to get a 95 year old lady in a wheelchair through them. Or even the luggage cart for that matter. The lobby was noisey from some machinery coming from behind the maintenance room door which wasnt a h... read more
Business response:
Haylee, thank you for your honest evaluation. We regret not meeting your expectations with the in-room amenities and apologize for the inconvenience you experienced due to the outlined maintenance issues. We will address this with our engineering team and make sure the problems are resolved immediately. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced and take the necessary steps to ensure we are more diligent going forward. We also appreciate your additional feedba... read more
It was OK. The room lacked fresh air.
Good
Business response:
Brenda, thank you for making Extended Stay America part of your travel plans. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
It was a fine stay, I was a little concerned by the strong cigarette smell coming from our room despite it being a no smoking room. It could have been a little cleaner, the shower drain looked a little crusty and there were streaks on the mirror. However, there was nothing horrible about our stay. They provided us with a relatively quiet room, wifi, and a TV. If the room was cleaner or the facilities a little nicer it would’ve made the stay less average, but all and all I can’t complain too much.
Business response:
Shannon, thank you for taking the time to share your review. We are pleased you overall enjoyed your time with us and were satisfied with most of our offerings. However, we are sorry for not meeting all of your expectations. We appreciate your feedback and have discussed it with our housekeeping team to be more diligent going forward. We hope to have another opportunity so that we can make your next stay a perfect one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,083 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.