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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stayed here 1 night upon arrival to GRR. Overal it was a good stay. The bed was good, not great but wasn't terrible. Thr next day the frond desk lady wa svery friendly and asked how our stay was. The only thing is that one of the sude doors to get into the building is jammed, it took many attempts inserting yhe key card for the door to open. Someone actually told us thar eventually it will open. That was 11 pm, we wanted to rest and not to stay outside teying to get in.
Business response:
Dear Scott,Thank you for your feedback! We're glad to hear you had a good stay overall and found our staff friendly and welcoming. We apologize for the inconvenience with the side door; we understand how frustrating it must have been, especially late at night. Your comments are important to us, and we’ll address the door issue promptly to ensure a smoother experience for future guests. We hope to welcome you back soon for an even better stay. Safe travels!Sincerely,Hotel Management
We were impressed with our stay
Business response:
Dear Barbara,Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon!Sincerely,Hotel Management
There were many pets that were being very loud on our floor. Staff helped us retrieve a lost item, and were very welcoming to us.
Business response:
Dear Daniel,Thank you for staying with us and reviewing your experience. We are incredibly sorry for the situation you described regarding excessive noise from the pets on your floor. Our goal is to provide excellent service and a comfortable suite so you can get a good night's rest. Therefore, we are very disappointed that your sleep was disrupted, and we completely understand how frustrating this was for you. Thank you for mentioning our staff. They are a true asset to our team, and we will be sure to share your compliment... read more
We had an issue with our door lock. The front desk quickly resolved the issue.
Business response:
Dear Philip, Thank you for sharing your experience at Extended Stay America. We're glad our front desk team promptly addressed the door lock issue for you. Your satisfaction is important to us, and we appreciate your positive feedback. We look forward to welcoming you back for another enjoyable stay with us!Sincerely,Hotel Management
Okay
Business response:
Dear Judith, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,850 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.