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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Facility is not new looks like but cleaned enough. To consider the value paid, it is good for me. Breakfast was coffee, two kinds of muffin, snack bar, etc. only but enough for me.
Business response:
Dear Makoto, We are glad you found Extended Stay America clean and of good value for your stay. While our breakfast offerings may be simple, we are pleased they met your needs. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management
Dln First look at bathroom counter made it look dirty but it appeared it had been burned. Countertop was very worn. Don’t think you could have taken a bath. Didn’t appear to be a stopper
Business response:
Dear Guest, Thank you for the review. We apologize for not meeting your expectations regarding the appearance of the bathroom counter and any inconvenience caused by its condition. Your feedback is crucial, and we will address these concerns to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Won't Return Provided no siap, no blow dryer, no hlanket no remote. Continental breakfast is granola bars and coffe, nothing more. No security cameras so ni way to see who sideswiped our truc, leaving major danage.
Business response:
Dear Kristen, Thank you for reviewing our hotel. We appreciate you pointing out specific areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Bathroom and tub were dirty. Little hot qater. Counter in kitchen was dirty with crumbs
Business response:
Dear Wayne, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we apologize if this was overlooked. Apart from this instance, we hope the rest of your stay was pleasant. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,011 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.