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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet stay Got the job done. Clean, basic, quiet, good for an overnight trip. I was only in the hotel from about 8pm to 8am. It was quiet outside and I slept pretty decent. Beds were comfortable. Only concern was outside of the hotel, there were discarded hypodermic needles and a lighter in the parking space that I pulled into.
Business response:
Thank you for making Extended Stay America a part of your short visit to our city. We are delighted to know that you liked your well-appointed suite and that you had a comfortable stay with us. That said, we do regret reading your concern about the parking lot. We assure you to address this matter appropriately. It was a pleasure serving you, and we hope to see you again. Sincerely, Hotel Management
A used bar of soap was still left in shower. A plunger that said for kiten only was in bathroom & shower curtain was dirty.
Business response:
Gwen, thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and will continue to work diligently to ensure we are more consistent in our service delivery. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Disappointed.. I've stayed at Extended Stay America before and always had good experience except here..The front desk was friendly, check was quick. The walls seemed very thin and I could hear conversations in halls , upstairs stomping, next door...my main complaint was the bathtub which was filthy and I asked for it to be cleaned but it wasn't. Hallways on first floor had odor probably moldy carpet...definitely showing its age...I decided to move to another hotel for remainder of my trip...I could not bring my bride here..
Business response:
Raymond, thank you for your loyalty to our brand and for sharing your evaluation. We appreciate your rating comments about your seamless check-in experience. Firstly, we are sorry for the disturbance you experienced. We also apologize for our associates did not action your complaint regarding the unclean bathtub and for your disappointment with the overall condition of our hotel. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope you will give us an... read more
Good
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Ok
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Property was clean, enjoyed the pond
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,071 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.