Extended Stay America - Grand Rapids - Kentwood

Beth 

on Expedia

3 years ago

Our room was upgraded when we needed handicap accessible, which was great. Problems were that the shower had only hot water, the bathroom vent didn't work, and there were lots of noisy, yelling, upset people around, including an encounter in the lobby where the police were called, and a neighbor that yelled for the better part of a day. I appreciate that the maintenance people did respond to fix what they had the parts for. I realize that the other people aren't necessarily the property's fault, but there was a lot of noisy,... read more

Mellissa 

on Expedia

3 years ago

So you wanted a handicapped room, eh? Average stay at a decent price. The front desk can be busy and travelers are long worn from the pandemic. So is the staff especially given the faults of the computer systems or issues with its use. I should have had a handicapped room but did not, an issue when you are a fall risk with spinal cord problems. 

Anonymous 

on Expedia

3 years ago

Quiet stay Got the job done. Clean, basic, quiet, good for an overnight trip. I was only in the hotel from about 8pm to 8am. It was quiet outside and I slept pretty decent. Beds were comfortable. Only concern was outside of the hotel, there were discarded hypodermic needles and a lighter in the parking space that I pulled into. 

Gwen 

on Expedia

3 years ago

A used bar of soap was still left in shower. A plunger that said for kiten only was in bathroom & shower curtain was dirty.