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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
People where very loud, my Tom always smelled of whatever other room where cooking
Business response:
Thank you for evaluating your stay with us. Although your overall visit was satisfactory, we are sorry you were inconvenienced by the noise from the guests next door. Should this happen again in your future travels, please do not hesitate to contact the front desk to ask for assistance. We also regret the difficulties you experienced with the food odor. Thank you again for taking the time to tell us about your stay. We hope you will visit us again when in our area. Sincerely, Hotel Management
Business response:
Daytona, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I do not like that they give BOG and do not honor them.
Business response:
Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
I was incorrectly charged a late check out fee, my rooms shower was disgusting, front desk didn’t accommodate for the leaking shower.
Business response:
Antonia, thank you for being our guest. We are sorry for the maintenance issue you had in your room and that our staff was unable to resolve it to your satisfaction. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Meanwhile, for any unresolved financial issues, feel free to reach out to our front desk so that we can assist you. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Good hotel! We love this hotel for all of our concert stays - always friendly service and clean rooms but for some reason the halls always have a very strong smell of some sort - other than that great place!
Business response:
Ronnie, thank you for selecting Extended Stay America while you were here for a concert. We are delighted to know you had a comfortable stay in your clean room and that you were impressed with the friendly service provided by our team. Your feedback concerning the odor in the hallway has been shared with the housekeeping tea, for review and action. On behalf of everyone here, we invite you to come and visit us again. Sincerely, Hotel Management
This property served it's purpose of a place to stay for a night out of town. The whole property is suppose to be smoke free but clearly it's been smoked in at some point. The hallways and rooms smell like old smoke (we had 3 rooms they all smelled like that). We were suppose to have all 3 room together ( I checked in first and the girl at the desk yes). 2 were, 1 was on a completely different floor at the other end of the hotel. Lucky we got there when we did (which was 2 hours after check in started) and the person behide ... read more
Business response:
Erin, thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
OK stay, but some service issues I had a somewhat rough stay at Extended Stay America. My room was generally comfortable and safe, and all the staff I interacted with were very friendly and polite. However, when I arrived for check-in issue, the hotel was overbooked. I was told that, even though I made the reservation a week earlier, because I booked through Hotels.com instead of through them directly, they weren't able to contact me to tell me my reservation hadn't gone through. Eventually, the staff was able to find my ori... read more
Business response:
Thank you for choosing to stay with us. Although you had a reservation issue and we were overbooked, we are happy we could accommodate you at the check-in. However, we apologize for the cleanliness issue and housekeeping service you encountered in your suite and regret the inconvenience caused. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us... read more
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,011 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.