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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pros - affordable, good parking, full size refrigerator. Front desk staff was super nice, got us checked in quickly and checked out just as fast. One of my friends got lost without his phone and the front desk person was so nice to get them in touch with me. So very thankful for that. Cons - the air conditioner was VERY load. Made horrible noises every time it came on. There was a weird smell in the room. The room was outdated and could use some remodeling. The blankets on the beds were paper thin. The shower water did not g... read more
Business response:
Cora, thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
Staff was amazing. Room was okay. Needed to be aired out had a fishy smell.
Business response:
Verla, thank you for being our guest and for sharing your feedback. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we are sorry for the housekeeping issue you experienced during your stay. We have discussed this with our housekeeping associates, and steps are being taken to ensure this is not repeated. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Lack of privacy & overall not a great experience I'll start by saying the hotel staff were all very friendly and as helpful as they could be with the resources they had. That being said I would never stay here again. The hotel front doors handicap function didn't work, which may seem petty, but it's very inconvenient when trying to get a 95 year old lady in a wheelchair through them. Or even the luggage cart for that matter. The lobby was noisey from some machinery coming from behind the maintenance room door which wasnt a h... read more
Business response:
Haylee, thank you for your honest evaluation. We regret not meeting your expectations with the in-room amenities and apologize for the inconvenience you experienced due to the outlined maintenance issues. We will address this with our engineering team and make sure the problems are resolved immediately. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced and take the necessary steps to ensure we are more diligent going forward. We also appreciate your additional feedba... read more
It was OK. The room lacked fresh air.
Good
Business response:
Brenda, thank you for making Extended Stay America part of your travel plans. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,011 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.