Extended Stay America - Grand Rapids - Kentwood

Business response:

Dear Wayne, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we apologize if this was overlooked. Apart from this instance, we hope the rest of your stay was pleasant. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel Managem... read more

Business response:

Dear Nicholas, Thank you for staying with us. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We do consistently receive praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We are also grateful for your mention of the housekeeping issue in your room and for allowing us the opportunity to make things right. We are glad that this did not keep you from enjoying... read more