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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a fine stay, I was a little concerned by the strong cigarette smell coming from our room despite it being a no smoking room. It could have been a little cleaner, the shower drain looked a little crusty and there were streaks on the mirror. However, there was nothing horrible about our stay. They provided us with a relatively quiet room, wifi, and a TV. If the room was cleaner or the facilities a little nicer it would’ve made the stay less average, but all and all I can’t complain too much.
Business response:
Shannon, thank you for taking the time to share your review. We are pleased you overall enjoyed your time with us and were satisfied with most of our offerings. However, we are sorry for not meeting all of your expectations. We appreciate your feedback and have discussed it with our housekeeping team to be more diligent going forward. We hope to have another opportunity so that we can make your next stay a perfect one. Sincerely, Hotel Management
Our room was upgraded when we needed handicap accessible, which was great. Problems were that the shower had only hot water, the bathroom vent didn't work, and there were lots of noisy, yelling, upset people around, including an encounter in the lobby where the police were called, and a neighbor that yelled for the better part of a day. I appreciate that the maintenance people did respond to fix what they had the parts for. I realize that the other people aren't necessarily the property's fault, but there was a lot of noisy,... read more
Business response:
Beth, thank you for taking the time to share your feedback. We are pleased you were impressed with our service and had an overall good time with us. However, we are sorry for the issues you experienced during your stay with us and for the inconvenience it caused. Your concerns regarding the noise and maintenance issues have been discussed with our team to make sure our future guests do not encounter the same. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, ... read more
So you wanted a handicapped room, eh? Average stay at a decent price. The front desk can be busy and travelers are long worn from the pandemic. So is the staff especially given the faults of the computer systems or issues with its use. I should have had a handicapped room but did not, an issue when you are a fall risk with spinal cord problems.
Business response:
Mellissa, thank you for your honest comments about your stay with us. We sincerely apologize for the issues you experienced at the time of check-in and for not being able to provide you with the room of your choice. Share feedback with our team to see all our procedures are up to date so that this does not happen again. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
Quiet stay Got the job done. Clean, basic, quiet, good for an overnight trip. I was only in the hotel from about 8pm to 8am. It was quiet outside and I slept pretty decent. Beds were comfortable. Only concern was outside of the hotel, there were discarded hypodermic needles and a lighter in the parking space that I pulled into.
Business response:
Thank you for making Extended Stay America a part of your short visit to our city. We are delighted to know that you liked your well-appointed suite and that you had a comfortable stay with us. That said, we do regret reading your concern about the parking lot. We assure you to address this matter appropriately. It was a pleasure serving you, and we hope to see you again. Sincerely, Hotel Management
A used bar of soap was still left in shower. A plunger that said for kiten only was in bathroom & shower curtain was dirty.
Business response:
Gwen, thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and will continue to work diligently to ensure we are more consistent in our service delivery. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,011 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.