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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
comfort it was a relaxing time at ext st amer. all amenities were close by
Business response:
Dear Jamie, thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and found our location convenient. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon!Sincerely,Hotel Management
The location was great for a quick get away. Nothing really great about the place
Business response:
Dear Kathy, thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. We look forward to your next stay.Sincerely,Hotel Management
Orbitz had overbooked, so I had no room. Fortunately, the staff was s o excellent that they cleaned a room that had not been done by the housekeepers so I could stay. EXTREME thanks to the managers; not so good on behalf of Orbitz!
Business response:
Dear Gary, thank you for choosing us for your visit to the city and posting your review. We're sorry for the issue with your booking site; however, it was our pleasure to accommodate you even on such short notice. We appreciate you highlighting the service provided by our staff in your review. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know their efforts were noticed. We appreciate you being our guest, and you're always welcome ... read more
Pros - affordable, good parking, full size refrigerator. Front desk staff was super nice, got us checked in quickly and checked out just as fast. One of my friends got lost without his phone and the front desk person was so nice to get them in touch with me. So very thankful for that. Cons - the air conditioner was VERY load. Made horrible noises every time it came on. There was a weird smell in the room. The room was outdated and could use some remodeling. The blankets on the beds were paper thin. The shower water did not g... read more
Business response:
Cora, thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
Staff was amazing. Room was okay. Needed to be aired out had a fishy smell.
Business response:
Verla, thank you for being our guest and for sharing your feedback. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we are sorry for the housekeeping issue you experienced during your stay. We have discussed this with our housekeeping associates, and steps are being taken to ensure this is not repeated. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Lack of privacy & overall not a great experience I'll start by saying the hotel staff were all very friendly and as helpful as they could be with the resources they had. That being said I would never stay here again. The hotel front doors handicap function didn't work, which may seem petty, but it's very inconvenient when trying to get a 95 year old lady in a wheelchair through them. Or even the luggage cart for that matter. The lobby was noisey from some machinery coming from behind the maintenance room door which wasnt a h... read more
Business response:
Haylee, thank you for your honest evaluation. We regret not meeting your expectations with the in-room amenities and apologize for the inconvenience you experienced due to the outlined maintenance issues. We will address this with our engineering team and make sure the problems are resolved immediately. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced and take the necessary steps to ensure we are more diligent going forward. We also appreciate your additional feedba... read more
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,071 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.