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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
W are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Nice!! Reserved a room to get away for 1 night. Going stir crazy quarantined with family. Needed a break. Very quiet stay. No issues. Nice big refrigerator. Water pressure good. Clean. Loved it.
Business response:
Sherica, we are pleased to have been able to provide you with a restful stay during this stressful time we are all going through. Thank you for your generous review and for appreciating our accommodations and service. We hope you will visit us again. Stay safe! Sincerely, Hotel Management
I liked the room it had. The bath room tub and sink were not very clean.
Business response:
Thank you for being our guest and for the feedback. We are happy you were pleased with your room and had an overall good stay, but we apologize for the cleanliness issues you pointed out. Please be assured this has already been addressed. We hope to have the pleasure to host you again. Sincerely, Hotel Management
People where very loud, my Tom always smelled of whatever other room where cooking
Business response:
Thank you for evaluating your stay with us. Although your overall visit was satisfactory, we are sorry you were inconvenienced by the noise from the guests next door. Should this happen again in your future travels, please do not hesitate to contact the front desk to ask for assistance. We also regret the difficulties you experienced with the food odor. Thank you again for taking the time to tell us about your stay. We hope you will visit us again when in our area. Sincerely, Hotel Management
Business response:
Daytona, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I do not like that they give BOG and do not honor them.
Business response:
Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
I was incorrectly charged a late check out fee, my rooms shower was disgusting, front desk didn’t accommodate for the leaking shower.
Business response:
Antonia, thank you for being our guest. We are sorry for the maintenance issue you had in your room and that our staff was unable to resolve it to your satisfaction. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Meanwhile, for any unresolved financial issues, feel free to reach out to our front desk so that we can assist you. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Good hotel! We love this hotel for all of our concert stays - always friendly service and clean rooms but for some reason the halls always have a very strong smell of some sort - other than that great place!
Business response:
Ronnie, thank you for selecting Extended Stay America while you were here for a concert. We are delighted to know you had a comfortable stay in your clean room and that you were impressed with the friendly service provided by our team. Your feedback concerning the odor in the hallway has been shared with the housekeeping tea, for review and action. On behalf of everyone here, we invite you to come and visit us again. Sincerely, Hotel Management
This property served it's purpose of a place to stay for a night out of town. The whole property is suppose to be smoke free but clearly it's been smoked in at some point. The hallways and rooms smell like old smoke (we had 3 rooms they all smelled like that). We were suppose to have all 3 room together ( I checked in first and the girl at the desk yes). 2 were, 1 was on a completely different floor at the other end of the hotel. Lucky we got there when we did (which was 2 hours after check in started) and the person behide ... read more
Business response:
Erin, thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,071 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.