Extended Stay America - Grand Rapids - Kentwood

Business response:

Shannon, thank you for being our guest at Extended Stay America. We are glad you liked our clean hotel and were impressed with the quality of service you received. However, we regret you were disappointed with our price. Please know we review our pricing regularly to make sure that we are priced competitively. We look forward to welcoming you back for another visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry we fell short in some aspects and regret the inconvenience you faced. We hope to have another chance to deliver the excellent hospitality for which we are known. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management 

Business response:

Thank you for your wonderful compliments. We are glad that you had a comfortable stay and that you enjoyed our hospitality. Our entire staff works hard daily to meet and exceed our guests' expectations so we are pleased that we accomplished this during your stay with us. It was a pleasure having you as our guest, and we hope to see you and your family again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management 

Business response:

McKenzie, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

W are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Sherica, we are pleased to have been able to provide you with a restful stay during this stressful time we are all going through. Thank you for your generous review and for appreciating our accommodations and service. We hope you will visit us again. Stay safe! Sincerely, Hotel Management