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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like they don’t have a pool or my room wasn’t Thoroughly cleaned
Business response:
We are sorry our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. We also apologize for the housekeeping issues in your room. We are working with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our property. Thank you for being our guest, and we hope we will have the pleasure of welcoming you back to our hotel in the near future to provide y... read more
Best value for the money Great location and really clean
Business response:
Ashley, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted you enjoyed your stay at our spotless proprty. We are also glad that you found us to be a great value and that you loved our excellent location. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
Great spacious corner room on 2nd floor quite with amenities for self service and weekend or extending visiting.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are pleased to know we could impress you with our spacious accommodations and thoughtful service. Thank you again for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management
The cookware isn't in the room. Read the info sheet it says to ask for them at the desk.
Business response:
Thank you for your nice rating and for letting us know that your stay at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
What i absolutely loved was the suvalance protection and the quiteness of the atspophere.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our well-maintained property. We appreciate your feedback and hope to welcome you again soon. Sincerely, Hotel Management
Just alright The initial check in service was fine. The front desk person was out front smoking when I walked up, but came in right behind me to get me going and was friendly enough. The room was decent and pretty clean, but nothing spectacular and aging a bit. In the morning the staff cleaning up the coffee station was very loud and obnoxious in the lobby as I was trying to check out.
Business response:
Vanessa, thank you for evaluating your stay. We are glad you liked our friendly front desk service and clean accommodations. However, we are sorry for your disappointment with the condition of our property. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We also apologize for the noise issues you encountered due to some of our staff. Your feedback will be shared with the appropriate team so that they are more diligent going forward. Please accept ... read more
For a non smoking hotel it sure smelled like cigarette smoke.
Business response:
Thank you for choosing to stay with us and for sharing your experience. We are sorry for the smoke odor you encountered while you were here. We have informed appropriate teams, and remedial steps will be taken accordingly. We hope to have another opportunity to serve you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,011 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.