Extended Stay America - Grand Rapids - Kentwood

Darnettiacooper 

on Expedia

5 years ago

I do not like that they give BOG and do not honor them. 

Antonia 

on Expedia

5 years ago

I was incorrectly charged a late check out fee, my rooms shower was disgusting, front desk didn’t accommodate for the leaking shower. 

Ronnie 

on Expedia

5 years ago

Good hotel! We love this hotel for all of our concert stays - always friendly service and clean rooms but for some reason the halls always have a very strong smell of some sort - other than that great place! 

Erin 

on Expedia

5 years ago

This property served it's purpose of a place to stay for a night out of town. The whole property is suppose to be smoke free but clearly it's been smoked in at some point. The hallways and rooms smell like old smoke (we had 3 rooms they all smelled like that). We were suppose to have all 3 room together ( I checked in first and the girl at the desk yes). 2 were, 1 was on a completely different floor at the other end of the hotel. Lucky we got there when we did (which was 2 hours after check in started) and the person behide ... read more

Anonymous 

on Expedia

5 years ago

OK stay, but some service issues I had a somewhat rough stay at Extended Stay America. My room was generally comfortable and safe, and all the staff I interacted with were very friendly and polite. However, when I arrived for check-in issue, the hotel was overbooked. I was told that, even though I made the reservation a week earlier, because I booked through Hotels.com instead of through them directly, they weren't able to contact me to tell me my reservation hadn't gone through. Eventually, the staff was able to find my ori... read more

Anonymous 

on Expedia

5 years ago

Front desk agent was on her phone and didn't have a name tag. Room was okay but not great.