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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK stay, but some service issues I had a somewhat rough stay at Extended Stay America. My room was generally comfortable and safe, and all the staff I interacted with were very friendly and polite. However, when I arrived for check-in issue, the hotel was overbooked. I was told that, even though I made the reservation a week earlier, because I booked through Hotels.com instead of through them directly, they weren't able to contact me to tell me my reservation hadn't gone through. Eventually, the staff was able to find my ori... read more
Business response:
Thank you for choosing to stay with us. Although you had a reservation issue and we were overbooked, we are happy we could accommodate you at the check-in. However, we apologize for the cleanliness issue and housekeeping service you encountered in your suite and regret the inconvenience caused. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us... read more
Front desk agent was on her phone and didn't have a name tag. Room was okay but not great.
Business response:
Thank you for your review. Although you had an overall satisfactory stay, we are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Make sure you dont double book. They charged me twice for my room but claim it was only once. But money was taken out of my account twice with Extended Stay America showing. I liked the room, it was very quiet and even though it was a handicapped room, it was nice.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your well-appointed room! We want your stay with us to feel like home and be as comfortable as possible. Regarding the billing queries, please reach out to our front desk so that we can review the charges and assist you further. We appreciate your review and hope to welcome you back soon. Sincerely, Hotel Management
Clean and quite and love the workers good work to all the staff
Business response:
We enjoyed your comments about our accommodations and the excellent service you received from our staff. Thank you again for your review. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,071 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.