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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the location but a grab and go breakfast bar was not cool. There wasnt even butter for the packet oatmeal...or bowls.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed our ideal location. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
The property was mostly very clean and location was excellent.
Business response:
Thank you for staying at Extended Stay America. It is nice to read you not only liked our location but also our clean and comfortable accommodations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
The property was easy to get to. Parking was ample. Overall the property was quiet and clean. The room was spacious and clean. The breakfast on the go was nice but lacked any variety. The not so good was the free wifi was difficult to connect to and disconnected every 15 seconds. There were very few tv channels to watch and way too many infomercials. Overall I would recommend and would stay here again.
Business response:
We appreciate you taking the time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Business response:
Rachel, thank you for your fantastic rating. We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
Very clean place and polite staff. I loved it I was at peace the perfect getaway
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed with our courteous associates and loved our well-kept property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The room was small and sad. No full breakfast. The staff was friendly, though.
Business response:
Thank you for choosing our hotel. Although you were pleased with the service provided by our associates, we're sorry for not meeting your expectations with your room and for not meeting your expectations with our grab-and-go breakfast. We assure you that we will share your feedback with our Brand Leaders so they can use it while determining new offerings. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
I had a hot water issue .They made me wait over an hour and I had to call the front desk twice before I got any answers/help.
Business response:
Thank you for choosing to stay with us. We're sorry for the inconvenience you had in your room and for not being able to inattentive service you received from our associates. Please be assured that we have discussed your feedback with the appropriate team, and we're taking necessary steps to ensure future guests do not encounter the same issues. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,011 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.