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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk agent was on her phone and didn't have a name tag. Room was okay but not great.
Business response:
Thank you for your review. Although you had an overall satisfactory stay, we are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Make sure you dont double book. They charged me twice for my room but claim it was only once. But money was taken out of my account twice with Extended Stay America showing. I liked the room, it was very quiet and even though it was a handicapped room, it was nice.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your well-appointed room! We want your stay with us to feel like home and be as comfortable as possible. Regarding the billing queries, please reach out to our front desk so that we can review the charges and assist you further. We appreciate your review and hope to welcome you back soon. Sincerely, Hotel Management
Clean and quite and love the workers good work to all the staff
Business response:
We enjoyed your comments about our accommodations and the excellent service you received from our staff. Thank you again for your review. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,829 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.