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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kitchenette was neat if we were staying longer. The property is out of date and the elevator was a bit sketchy. It was fine for what we needed which was a place to crash for the night.
Business response:
Thank you for being our guest. It is nice to know overall you had a comfortable experience and that our kitchenetteadded value to your convenience during your stay with us. However, we are sorry for not meeting some of your expectations. We appreciate your feedback and hope to welcome you back soon. Sincerely, Hotel Management
Room was clean but lacked basics. No coffee maker, minimal towels sets.
Business response:
Thank you for being our valued guest and for posting your remarks online. We are pleased to read overall you enjoyed your stay with us, and we are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we do have items such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home while away from home. We also have hairdryers, linens, and towels available at the fr... read more
The staffs were really helping and friendly. Would recommend this place
Business response:
Thank you for the wonderful review of Extended Stay America. We're thrilled to know you were impressed with the service provided by our associates and that you had a great time with us. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management
It was nice having a kitchenette however it was empty and the microwave was dirty
Business response:
It was a pleasure to have you as our guest. We are glad to read you had an overall pleasant visit and liked the kitchenette in your room. However, we are sorry for the cleanliness issue you experienced in your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. ... read more
Nothing was missing or out of place in my room. It was very clean. Everything about the stay and check in was as it should be.
Business response:
Thank you so much for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided excellent service. Thank you again for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management
Nice rooms nice people bad area surroundings other then that it was nice
Business response:
Thank you for selecting Extended Stay America. Delivering well-appointed rooms and excellent service has been our aim, and we are happy you acknowledged these in your review as the highlight of your stay. Your review is highly valued, and we look forward to seeing you again soon. Sincerely, Hotel Management
I was pleased with my room and the staff was very helpful.
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. We are glad you had a relaxing stay and hope you’ll come back for another restful visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,011 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.