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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Long wait before someone showed up at the front desk. Hair found in bed and shower
Business response:
Thank you for the feedback about your stay at our hotel. The situation you described regarding the cleanliness is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am reviewing with our housekeeping staff to ensure they are using correct procedures. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very pleased. Very pleased. I had never stayed here before. Nice place in good condition. I have no complaints but if I had to point to potential areas of improvement I would say the front desk girl did not have the right personality or was not in the mood to be doing her job. Seemed to be just going through the motions like a zombie. Perhaps overly tired. The toilet appeared to be clean but there was a hair in the bowl. To me these are nitpicky things and would not change my recommendation or my willingness to stay there ag... read more
Business response:
Thank you for taking the time to share your experience. I am pleased to read you first time staying with us was a great one. Also thank sharing your comments on areas where we can improve. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Chrissy @ the front desk was amazing! We loved her Check is was a great experience. Chrissy chatted with us like we were long time friends. When we were walking down the hall to our room, we could smell cigarette smoke. Then we opened the door to our room and the windows were wide open, heat was blasting and reeked of cigarette smoke. chrissy was very accommodating and changed our room way on the other side of the hotel. This was excellent and very appreciative. I'm not sure why someone was smoking in the hotel anyways.
Business response:
We appreciate you taking the time to share your experience and for choosing to stay with us. It is great to see Chrissy was able to assist you so well. She will be informed on the excellent job. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
it was ok .
No staffon site st check out Loud guests No soap No cups
It was.convent for.air travel. We just used it one night. But it was.close enough to the airport.
Close to Airport, 24 hr staff Clean room, nice wood floor, full suite with kitchen, no smoking. 24 hr staff to address needs. Breakfast is lacking though. Overall I would come back to stay.
Business response:
Thank you for sharing your experience. It is great to see you enjoyed our convenient location near the airport and that you would stay with us again. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Pretty good I would recommend this hotel good for the price and good location
Business response:
Thank you for taking the time to write a review. It is great to see you enjoyed our location and affordable price. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Average and Worth It I liked everything and the service I got that check in was average. Although, late at night I needed something but no one was there to help because they were only there till 11 PM... also no pool, and not so many toiletries were given.
Business response:
Your feedback is important. Thank you for sharing. We are glad you enjoyed the service provided at our hotel. However, we will work on the inconveniences you endured, especially the lack of toiletries. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,814 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.