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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My vacation stay at Extended America I would like to start off by saying this was a nice visit. I enjoyed my stay and the morning staff were very welcoming. The evening staff not so much. However, I will not dwell on the unpleasant. The rooms were very clean and I love the small kitchen in the room. I feel check out time should be at least by 3pm since check in is 3pm. Overall. I would recommend this hotel to anyone visiting in the area.
Business response:
We appreciate you taking the time to write a review of your stay. I'm glad to see that our front desk staff is doing an excellent job accommodating guests, but I'm disappointed in our evening staff for not providing the same level of customer service. Overall, I'm glad you had a pleasant experience at our hotel.
Great stay Great stay. The only problem I had was that the shower was stopped up.
Business response:
Thank you for taking the time to write a review. I am glad you had a great experience with us, but I'm concerned about the issue with your shower. Our maintenance engineer has been briefed on the issue. I'm grateful you brought this to our attention. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
All was fine, price was great!
Nice hotel, Very nice and helpful hotel staff This hotel was a nice place - newly remodelled - clean rooms and well maintained- the staff was very helpful and pleasant - we will definately stay here again
Ok not the best May family stay at hotel so we could watch carman in concert. You have to request dishes to use in the kitchenette. We had to ask for toilet paper and towels. Front desk staff was friendly.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our amenities were not to your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. In response to your feedback, I will work with our staff to make sure we are clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attent... read more
Was in excellent location for what I needed. Staff was extremely friendly, was like talking with a family member or friend. Very helpful with directions. No coffee pot in my room, but I went to loby and got it.
Hotel review? Needs a bigger bed. More room to move about ;)
Business response:
Thank you for sharing your experience with us. Please accept our apologies that our beds were not to your expectations. Still, I am glad to read that you had a comfortable stay overall! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Fire first night Yes fire first night stood outside for forty minutes. Stayed two days no clean towels ,no empty trash,no toilet paper unless I retrieved it. Also when it was all said and done the first no called or checked on me to ensure me the building was safe. Just went back into building no courtesy call.
Business response:
Thank you for providing us with details about your stay. The situation you described is truly regrettable. We are very sorry for your experience. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Your comments were reviewed by the staff, and we will make sure we are clearly communicating our amenities as well as responding to guest needs in a timely manner to ensure your experience is not repeated. I really appreciate you ... read more
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,011 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.