This profile has been claimed by the business owner or representative.
Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel review? Needs a bigger bed. More room to move about ;)
Business response:
Thank you for sharing your experience with us. Please accept our apologies that our beds were not to your expectations. Still, I am glad to read that you had a comfortable stay overall! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Fire first night Yes fire first night stood outside for forty minutes. Stayed two days no clean towels ,no empty trash,no toilet paper unless I retrieved it. Also when it was all said and done the first no called or checked on me to ensure me the building was safe. Just went back into building no courtesy call.
Business response:
Thank you for providing us with details about your stay. The situation you described is truly regrettable. We are very sorry for your experience. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Your comments were reviewed by the staff, and we will make sure we are clearly communicating our amenities as well as responding to guest needs in a timely manner to ensure your experience is not repeated. I really appreciate you ... read more
It should be considered a Budget hotel. The breakfast was coffee, hot chocolate, tea. Oats, granola bars, fruit, & muffins. There wasn't any location prepared to sit down for the breakfast. It was but a cabinet with the above foods arranged on it.
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your expectations. To uphold our company's high standards, I will be sharing your suggestions with our corporate office. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Week in hometown Overall was good but If you turned off fan even for a little the bathroom smelled like cigarettes
Business response:
Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about the hotel overall; however, we apologize for the smoke odors you experienced. To prevent this from happening again, I will work with our housekeeping staff to make sure we are thoroughly eliminating smoke odors. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
close to everything this hotel is very reasonably priced. It's nice to have a refrigerator, microwave, and a comfy chair. it's close to all kinds of shopping. close to expressways. close to airport.
Business response:
Thank you so much for sharing your experience with us. We are so pleased to hear that you enjoyed our comfortable accommodations as well as all the amenities our hotel has to offer. I’m thrilled that you found our hotel to be a great value! Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
nice place, close to everything close to freeways, mall, airport. we thought the hotel was nice and quiet, too.
Business response:
I appreciate you taking the time to write such a wonderful review. Please accept our apologies that our grab-and-go breakfast was not to your expectations. Still, we are pleased to know that we were able to provide you with a home away from home experience. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
It was great. The room was clean, comfortable and spacious. I would definitely stay there again
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,814 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.