This profile has been claimed by the business owner or representative.
Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay Excellence At Its Best!! Our stay last weekend was just as relaxing and enjoyable as our last stay there. The staff there, I must say again, is superb, pleasant and attentive to your request. My husband and I try to find an Extended Stay America on line when planning our trips. We think that they are awesome. Thanks Again Friends!!
Business response:
Thank you for posting such a wonderful review. It's great to hear that we provided you with great customer service and a great, clean room. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Hotel is Showing It's Age While the staff was friendly and the hotel clean, the property is showing it's age. At first we thought we must be in a room for smokers. Then we thought, no it's not smoke, is has a musty smell. I think this is in part because the hotel is older and needs an update. I did not care for the cheap plastic toilet seat. We had just stayed five days in a competitor's hotel and could not say enough good things about it. Refurbish you hotel and it will make a world of difference.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that the room did not meet your expectations. To uphold our company's high standards, we are scheduled to have a renovation next year and will make sure we are closely inspecting rooms prior to guest arrivals. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Would come back.
Business response:
Thank you so much for sharing your experience with us. We are very pleased to know you will be staying with us in the future and we provided you with a great stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Family trip Very nice hotel to stay at, has always been very clean.
Basic room It was clean- no frills
Business response:
The team and I appreciate your great remarks. I'm so pleased to hear that we provided you with a clean and comfortable room. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
A hotel with some comforts of home. We were looking for an economical place to stay for 4 nights with a fridge (full size!), microwave, etc. Our needs were met at Extended Stay America. The room was clean and the bed was comfortable. The hotel was close to a variety of restaurants and shopping areas. We enjoyed our stay and would definitely consider staying here again.
Business response:
Thank you so much for sharing your experience with us. I am so pleased to know that we meet your needs and provided you with a clean and comfortable room. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
The check in lady went out of her way to make us happy. She gave us ice and cups which were not in our room. The place was cheerful.
Business response:
Thank you for posting such a great review. I am proud of our staff for making your stay pleasant and responding to your needs in a timely manner. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Nice place to stay, that's it. Very friendly desk staff. Had no other staff interaction. The continental breakfast was poor, a "1" on the ratings. I assume you are preparing breakfast in your room?
Business response:
Thank you for posting such a wonderful review. Please accept our apologies that our grab-and-go breakfast did not meet your expectations. Still, we are pleased to know that we were able to provide you with great customer service and a comfortable stay overall. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Awesome business time i found this hotel at last and they have available rooms, everything clean.. Was the best weekend
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,011 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.